Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

We have a fantastic opportunity for a Strategic Planning Analyst to join our Resource Planning department. This is initially a 23 month fixed term contract (may have the opportunity to go permanent).

The successful candidate will be responsible for providing long term resource plans and forecasts to achieve maximum cost efficiency and support service level attainment

Responsibilities

• Produce accurate mid and long-term workload forecasts and capacity plans to within agreed tolerances, explaining any planning variances to drive effective and focused improvements 
• Seek feedback from business areas and actual performance data to inform and improve long term planning
• Ensure the Planning & Business Insight processes deliver the most optimised plan and maximum benefit for each business area
• Ensure business drivers, assumptions and accurate data are collected, updated, agreed, revised and built into resource cycle
• Proactively deliver in-depth analysis to lead change and drive operational effectiveness and efficiency 
• Analyse multiple layers of data from varying sources to constantly improve agreed levels of accuracy
• Leveraging multi-variate and root cause analysis, extract insight to continuously improve the way we plan and operate
• Ensure that long term training and recruitment plans are maintained through regular engagement with the training team and HR
• Deliver plans and analysis that drives action from stakeholders to improve business performance
• Manage and maintain Opex budgets in line with plan and within governance guidelines

• Advanced Microsoft Excel, Microsoft Access and Microsoft PowerPoint skills – including the ability to create and understand complex formulae, link databases and create working MI Tools
• Excellent communication skills and the ability to build strong relationships with stakeholders at all levels of the business
• Strong planning and workload management skills with the ability to prioritise and adapt to changing circumstances
• Highly numerate, with experience of gathering, interpreting and presenting complex information in a clear and concise format
• Understanding of contact centre processes
• Experience of planning across complex multiskilled sites including front and back office

Desirable

• Excellent understanding of VBA programming
• Highly competent in writing VBA code including ability to understand and manipulate pre-programmed systems
• Understanding of programming languages ideally with experience of writing VBA code
• Proficient in data extraction and transformation ideally with MS SQLSRV, Oracle, AWS, and SAS

What we will offer you in return:

• 33 days annual leave (including bank holidays), rising with length of service
• Up to 10% annual bonus, part of profit share scheme
• Refer a friend scheme, up to £1,000
• Employee discounts on esure products
• Opportunities for career progression
• Contributory Pension
• Life Assurance 
• Long Service Awards
• Employee Assistance Programme

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance