Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Director of Operations | Epworth Healthy Living | Fulltime (Fixed Term 3 years)

Lead the future of preventative health and wellbeing at Epworth.

Epworth is opening an exciting new chapter with the launch of Epworth Healthy Living, a premium health, wellbeing and preventative care service designed to help people live well through every stage of life. We are seeking an experienced and commercially astute Director of Operations to lead the establishment and ongoing success of this innovative service, based in Richmond and working across Epworth locations.

Reporting to the Executive General Manager, Continuing Care and Support Services, you will provide strategic and operational leadership across all aspects of service delivery, workforce management, financial performance, governance, quality, safety and customer experience. You will partner closely with clinicians, medical specialists and executive leaders to deliver a high-performing, patient-centred service that supports Epworth's vision of exceptional care for life.

In this role, you will:

• Lead the operational establishment and growth of Epworth Healthy Living.
• Deliver strategic and operational plans that drive sustainable growth and service excellence.
• Oversee financial performance, workforce planning, governance and risk management.
• Foster strong partnerships with medical specialists, clinicians, executives and community stakeholders.
• Drive continuous improvement, innovation and service redesign initiatives.
• Promote a culture of accountability, safety, quality and exceptional customer experience.
• Monitor and report on key performance indicators across operational, financial and quality domains.

About You

You are an accomplished healthcare operations leader with demonstrated success delivering strategic growth, operational performance and service excellence within complex health environments. A confident and influential relationship builder, you can engage effectively with executives, medical specialists, clinicians and external partners to achieve shared outcomes. Combining strong commercial leadership with a commitment to quality and innovation, you have the capability to establish and grow services, lead transformational change and create a culture where people thrive.

You are motivated by the opportunity to shape the future of preventative health and wellbeing and contribute to an organisation dedicated to exceptional care for life.

To be successful, you will have:

• Demonstrated leadership experience in healthcare operations, practice management or health service administration.
• Current registration with AHPRA 
• Tertiary qualifications in a health or health-related discipline.
• Strong commercial, financial and resource management capability.
• Experience leading multidisciplinary teams and driving high performance.
• Exceptional stakeholder engagement and influencing skills.
• Experience implementing new technology and clinical applications.
• A strong understanding of quality, governance and regulatory requirements within healthcare.
• Tertiary qualifications in a health or health-related discipline.
• Experience in corporate health, wellbeing, preventative health or premium healthcare services will be highly regarded.
• Relevant postgraduate leadership/management qualifications preferred

Position Description  Inherent Requirement

Why Join Epworth?

At Epworth, our people are empowered to do their best work while making a meaningful difference in the lives of patients and communities. As Victoria's largest not-for-profit private healthcare group, we reinvest every dollar earned back into delivering exceptional healthcare, innovation, education and research. You'll join an organisation guided by our values of Compassion, Accountability, Respect and Excellence and play a pivotal role in shaping a new service that supports healthier lives.

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

If you're an experienced healthcare leader who is passionate about innovation, preventative health and operational excellence, we'd love to hear from you.

Apply now and help shape the future of Epworth Healthy Living.

Click the I'm Interested button to attach your CV and cover letter.

For more information about the role, refer to the attached position description or contact [email protected] or call (03) 9426 0606.

Early applications are encouraged — shortlisting will commence immediately.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.