About Us

We're Hiring at Kryptr – But This Isn’t Just Another Job Ad.
At Kryptr, we’re not just solving a problem. We’re building a new model entirely.

We started out as a management consulting firm—one that didn’t just hire smart young people, but developed them. Alumni from our early teams have gone on to Amazon, McKinsey, KPMG, PwC, and more. Some of them even came back—to become co-founders of this very venture.

Along the way, we saw the pattern repeating across Africa’s workforce:
The problem isn’t a lack of learning content. It’s a lack of real opportunities to apply knowledge, with real guidance, in real environments.

So we built Kryptr—a learning and talent acceleration platform that merges education with execution. Think of it as a teaching hospital for the modern workforce:

• You don’t just learn; you simulate.
• You don’t just practice; you perform.
• You don’t just train; you transform.

Whether it's a young graduate trying to land their first role, a professional aiming to upskill for a promotion, or someone boldly switching careers, Kryptr is where learning becomes working—and where working becomes growth.

We’re not just another EdTech platform.
We’re designing the future of work in Africa—and building the rails to get there.

And now, we're hiring.

If you’re smart, mission-driven, a little obsessed with the future of education and work, and you want to solve real problems with a team that moves fast and thinks deeply—this is your moment.

We’re proudly backed by the Mastercard Foundation EdTech Fellowship.
But more importantly, we’re backed by purpose, urgency, and a vision that won’t wait.

Whether you're a generalist or specialist, early-career or seasoned leader—we care less about where you've been, and more about what you're ready to build.

What You Should Know

• We're building for speed, quality, and scale.
• We're not here to play safe. We're here to build what Africa needs.
• We believe in simulations over slides. Results over buzzwords. Purpose over perks.

Ready to Join the Talent Revolution?
👉 Apply now or join our Talent Pool
📍Location: Hybrid (Nigeria-based, with global collaborators)

Kryptr – Learn. Work. Earn.
Solving Africa’s talent crisis, one simulation at a time.

Role Overview

This isn’t a support desk job. It’s a user-centric, growth-driven role that directly impacts platform success, user satisfaction, and retention.

As the Platform Success Analyst, you’ll ensure users don’t just log in — they thrive, engage, return, and refer others. From onboarding and lifecycle marketing to community building and product support, you’ll own the user experience and drive results across the board.

You’ll work cross-functionally with product, marketing, content, and tech to enhance user journeys and convert first-time learners into lifelong advocates.

Key Responsibilities

User Engagement & Retention

• Design and deliver smooth, high-impact onboarding experiences
   

• Monitor user behavior and proactively address drop-offs and churn
   

• Run surveys, interviews, and check-ins to gather actionable insights
   

• Plan and execute lifecycle email campaigns to drive engagement and reactivation
   

Customer Success & Support

• Serve as the first point of contact for user inquiries (chat, email, Zoom, etc.)
   

• Resolve issues with speed, clarity, and a commitment to delight
   

• Track user sentiment and escalate product feedback to the tech team
   

• Maintain and improve Help Center content, tutorials, and documentation
   

Community Engagement

• Build and moderate online user communities (e.g., WhatsApp, Slack, LinkedIn)
   

• Host virtual events, office hours, and campaigns that foster user connection
   

• Activate power users and brand advocates within the community
   

Product & Platform Support

• Act as a power user of Kryptr’s platform features and tools
   

• Collaborate on product feature launches and updates
   

• Identify bugs or usability issues and assist in prioritizing fixes
   

Reporting & Insights

• Track key performance indicators (onboarding rates, churn, retention, NPS, etc.)
   

• Translate user data into actionable recommendations for product and marketing teams
   

• Support user segmentation and targeting based on behavior patterns
   

Who You Are

• 1–3 years of experience in customer success, user operations, email marketing, or community management
   

• Strong communicator who can engage users across channels
   

• Empathetic but analytical — you understand what moves people and why
   

• Curious, resourceful, and unafraid to get your hands dirty
   

• Tech-savvy and comfortable navigating platforms, tools, and light data work
   

 Bonus Points

• Experience in edtech, SaaS, or community-led product environments
   

• Familiarity with tools like Intercom, HubSpot, Notion, Airtable, or email platforms
   

• Demonstrated ability to manage support operations or engagement campaigns
   

• Experience running online events or moderating user forums
   

 How You Operate

• You thrive in fast-paced, startup-like environments
   

• You treat every user touchpoint as a moment to build trust
   

• You blend heart and hustle — always putting people first, but driving outcomes
   

• You’re obsessed with making users feel seen, supported, and successful

About Great Careers by Kryptr:

At Great Careers by Kryptr, we're committed to connecting Early Career Professionals (ECPs) with enterprises that value passion, talent, and potential, that offer exciting opportunities to launch their careers.
We provide opportunities for ECPs to build successful careers by matching you with roles that fit your skills, interests, and career goals.

Links to Join The Group & App: https://linktr.ee/kryptrlearn