About Us:

Founded in 2015, serves as a critical interface between the African and international art worlds. With headquarters in Lagos, Nigeria, we are a dynamic contemporary art gallery committed to representing and exhibiting a diverse selection of emerging and established artists from Africa and the diaspora.

The Company is dedicated to promoting a broader appreciation, followership, and engagement with African art on both local and global scales, as well as championing a multinational workforce to deliver on this mandate.

We are seeking a highly skilled IT Support Specialist to join our team on a service-based contract. In this role, you will play a pivotal part in ensuring seamless IT operations by providing technical support, troubleshooting system issues, and optimizing our IT infrastructure. You will work closely with internal teams, managing hardware, software, and network systems while implementing security measures and IT solutions that enhance efficiency and business continuity.

Key Responsibilities
 

 Technical Support & Troubleshooting

Provide first-line IT support to employees, diagnosing and resolving hardware, software, and network issues.
Respond promptly to IT service requests, ensuring minimal disruption to business operations.
Escalate complex technical issues to the appropriate teams when necessary.
 System & Network Administration

Install, configure, and maintain computer systems, servers, and network devices.
Monitor network performance and ensure system security by applying necessary updates and patches.
Troubleshoot connectivity issues and optimize network infrastructure for maximum efficiency.
 Software & Hardware Management

Install and update software applications while ensuring license compliance.
Maintain and upgrade IT hardware, including laptops, printers, routers, and servers.
Ensure proper documentation of IT assets and inventory management.
 Cybersecurity & Data Protection

Implement and enforce IT security protocols to safeguard company data.
Conduct regular data backups and ensure disaster recovery measures are in place.
Educate employees on cybersecurity best practices to prevent security breaches.
 IT Project Support & Process Improvement

Assist in IT projects, including system upgrades, migrations, and new technology rollouts.
Identify and recommend process improvements to enhance IT efficiency.
Collaborate with different departments to understand their IT needs and provide tailored solutions.
 User Training & Documentation

Develop and maintain IT documentation, including troubleshooting guides and system configurations.
Provide training sessions to staff on IT best practices, software usage, and cybersecurity awareness. 

Bachelor's degree in Computer Science, Information Technology, or a related field.

2+ years of experience in IT support, system administration, or a similar role.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, CCNA, or ITIL are a plus.
  Technical Skills

Proficiency in Windows, macOS, and Linux operating systems.
Strong understanding of networking concepts (LAN/WAN, VPN, firewalls, DNS, DHCP).
Experience with Active Directory, Office 365, Google Workspace, and cloud platforms.
Familiarity with IT ticketing systems and remote desktop support tools.
 Soft Skills

Excellent problem-solving and analytical skills.
Strong communication and interpersonal abilities.
Ability to work independently and as part of a team.
High attention to detail and a proactive approach to IT support.

Why Join Us?
Work with a dynamic team in a fast-paced and innovative environment.
Gain exposure to cutting-edge technologies and IT solutions.
Opportunity to contribute to IT projects and process improvements.
Competitive service-based compensation with potential for long-term engagement.
 Interested? Apply Now!
If you’re passionate about IT support and eager to work in a challenging yet rewarding environment, we’d love to hear from you!