The Opportunity

 Implementation Manager (IM) is a seasoned business professional that manages the success of customers.

7 direct reports responsible for  billable and non-billable project work.

The position is a high impact role that is internal and external facing, responsible for high delivery performance of their department

Location in Mississauga, ON.

 Implementation Managers

If you are a project manager PLUS a consulting manager** this may be for you.

MUST have strong project management skills, strong management experience.
Strong  organizational skills, have strong communication skills and be looked at as key contributing team member

MUST have Financial Planning and Analysis experience
Responsible for documentation and share best practices, identification of necessary process improvements and service delivery improvements
You will be measured on the number of successful project implementations and the billable and non-billable utilization of your team.

Responsibilities

Top Service deliver ability- successfully managing small to medium  implementations ( projects range from 1-6 weeks of consulting services).

In summary, the IM is responsible for the following:

1. Managing Consulting team
1. Performance review/management
2. White space management
3. Proactively managing resource billable utilization
4. Training/continual education
2. Project Management
1. Manage team's implementations** (projects not managed by the PMO)
1. Proactively ensure successful project completion
2. Work towards customer reference- ability
2. Guarantee quality and consistency of service delivery
3. Manage escalated client issues
4. Billable PM hours (with annual revenue target)
3. Continual Imrpovement
1. Contribute towards Implementation methodology improvements
2. Develop, document and implement processes/tools to improve service delivery
4. Pre-sales Support
1. Review SOW
2. Manage POC projects

Qualifications

MUST --  have a track record of working with different functional groups to drive the creation and use of business systems and processes in a rapidly growing start-up environment.

MUST- have demonstrated success in strategic and tactical planning in a project environment.

MUST have strong organizational skills able to  effectively manage the needs of your projects, your team members and balance those against the needs of the business.

Due to the complicated nature of our professional services and software MUST have strong understanding of the ERP/CRM/BI market. **

MUST HAVE  Bachelor's degree or commensurate experience.

Educational and typical years experience needed for this role.

• Bachelor's degree with 3-6 year experience managing direct reports
• 5+ years experience in a complex software environment
• 5+ years experience in a Professional Services/Consulting environment
• Understanding of a database application
• Excellent communication skills both verbal and written
• Strong inter-personal skills
• Strong organizational ability is required as the candidate will be required to manage multiple projects accordingly
• Ability to lead and influence cross-functionality, with leadership, peers and subordinates
• Candidates must be legally entitled to work in Canada and must be able to travel to the United States

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