Key Responsibilities:

• Defining front-office business processes and quantifying the potential benefit of improved sales and sales operations functions
• Understanding and developing points of view on multi-channel sales strategies to align with organizational sales objectives that maximize ROI
• Working with Sales organizations to optimize sales processes, technologies and effectiveness through gap assessments and process re-engineering.
• Providing systems integration and technology services for clients seeking to implement third-party SaaS solutions, through innovative business facing delivery models
• Working with Sales leadership, field sales people, and sales operations personnel to optimize process and technology solutions
• Working "in the field" to drive enablement of business solutions
• Conducting channel optimization and analytics across routes to market

Additional responsibilities may include:

• Manage engagements of various sizes, with responsibility for financial performance as well as project delivery
• Manage day-to-day aspects of work stream activities
• Identify and build successful client solutions, working collaboratively across Accenture's service lines and operating groups to bring the right resources to bear
• Develop insightful analysis and candid recommendations when faced with ambiguity
• Scope and frame engagement approaches, design and drive insightful analysis, and deliver implementation recommendations
• Present analysis and recommendations to clients, from day-to-day contacts up to C-level management
• Help identify and develop client relationships and new business opportunities
• Oversee relationships with third party vendors and agencies
• Lead and contribute actively in firm and practice development initiatives/intellectual capital
• Train/mentor consultants and business analysts

Basic Qualifications:

• Minimum 4 years experience with CRM Sales Transformation and Technologies
• Minimum 2 years experience with Salesforce.com
• Minimum 4 years consulting experience with experience leading sales transformation projects
• Bachelor's degree

Preferred Skills:

• Work experience within the Communication, Media and Technology industries strongly preferred
• Project experience including the following project phases: project ROI and Business Case development, project design, project deployment, project leadership role and project benefits tracking
• Experience in multi-contact center centralized operations environment with multiple contact channels (inbound, outbound, web-chat, e-mail)
• Experience in leveraging technology infrastructure to automate contact center activities with solution components: IVR;CTI;IPCC;Voice portals;Voice recognition
• Familiarity with standard contact center applications WFM, CRM desktop applications.

Professional Skill Requirements:

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Proven ability to perform and thrive in a collaborative environment
• Proven ability to perform in a project oriented environment
• Excellent leadership and management skills

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

****We Are Looking To HIRE quickly ****

No Phone Calls/Emails etc please those chosen for an interview will be contacted

We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.