KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

We are looking for a passionate Customer Success Manager (CSM) that will drive customer success.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The operational role of Customer Success Management includes participation in technology product design to create the tools that your customers need.  It’s about working with Marketing to find the right kinds of leads, the ones that Sales can bring into the company to become first-tier high-value assets.  Through on-boarding and training, you will ensure that all customers are fully engaged and getting the value that they expect.  At every point,  you will collect, analyzes and then uses data to make the customers’ experience of the company a seamless, consistent whole.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Project Manage customer activations to ensure that new customers are delighted and 'go live' as quickly as possible.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Proactively engage with customers to ensure they're leveraging our solutions to its fullest extent.
• Train end-users and hiring managers, demonstrating best practices for driving and managing the recruiting process.
• Identify upsell opportunities with accounts while working with sales and operations to ensure growth attainment.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Assist with high severity requests or issue escalations as needed.
• Able to successfully manage a team.

•  3 Years of Proven Experience in customer success and account management
• Strong written and verbal communication skills with all customers internal and external up to executive level
• Detail-oriented and analytical
• Demonstrated ability to increase customer satisfaction
• Ability to self-manage multiple projects at once with little or no oversight
• Tolerance for ambiguity and flexibility for changing requirements
• Attention to detail at all levels of one’s work
• Driven by metrics and key performance indicators
• Experience with CRM and Marketing Automation solutions eg Hubspot, Lessonly, Loom
• Technically Savvy ability to learn and demonstrate new technology
• Proven work experience as a Customer Success Manager with a B2B Enterprise SaaS company (cloud preferably)
• 3+ Years in a customer-facing role (Customer Success, Bus. Dev, Account Manager)
• Excellent listening, negotiation, and presentation skills

SOFT SKILLS: 

• Communication: Strong written and verbal communication skills to effectively liaise between customers and internal teams, as well as to engage with stakeholders at all levels, including executives.
• Adaptability: Flexibility to navigate changing requirements and ambiguous situations, while maintaining a focus on delivering value and meeting customer expectations.
• Relationship Building: Ability to foster strong, long-lasting relationships with customers, becoming a trusted advisor and point of contact for their needs and concerns.

Nice to Have

• Exposure and basic experience with HTML, Adobe Suite
• BA/BS degree or equivalent in Business or Marketing
• Prefer canidates local to MIAMI but will consider remote position for the right canidate.

This position allows for tremendous growth for a driven, success-oriented candidate.
 

What's In It for You

Compensation includes paid training with a base salary plus commission and bonus earning potential.

• Work Remotely
• Bonus
• Profit-Sharing
• PTO
• Starting salary is 40K-50K

Benefits

• Vacation/PTO
• Medical
• Dental
• Vision
• 401k

We look forward to receiving your application!