KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

OUR VISION

Help The World Make Clear and Informed Decisions

VALUES

• People Focused: We are client focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community Partnerships: We believe there is no greater power for transformation than delivering on what a community and employees cares about.

YOUR MISSION

To help our team optimally produce at the highest levels to meet the growing demands of our client family.

Are you a strategic leader with a passion for optimizing operations and driving business growth? KENTECH Consulting Inc. is seeking an Operations Director who excels in devising efficient processes and integrating AI technologies. As the 'operations whisperer,' you will work closely with the VP of Operations to oversee a team of up to 40 staff members, ensuring the timely and high-quality delivery of investigative reports to our clients.

Key Responsibilities:

Leadership and Strategy:

• Plan, direct, and supervise all staff and activities related to project case management and daily client interactions.
• Participate in planning, goal development, and the establishment of objectives and procedures to ensure consistent high-quality service.
• Demonstrate the ability to scale business operations and drive growth by integrating AI technologies.

Operations Management:

• Support and set performance standards, create SOPs, provide training, guidance, and coaching, and hold staff accountable.
• Oversee the expansion of operations to the West & East coasts, including travel for major account client meetings.
• Ensure adequate staffing levels through effective recruitment and management.
• Monitor daily client interactions to ensure promptness and quality service.
• Conduct regular coaching sessions to meet job expectations and productivity objectives.
• Assist in handling client calls and resolving issues as needed.

Process Improvement and Quality Control:

• Develop and administer efficient, service-oriented processes and procedures.
• Analyze and share reports on service quality, trends, and other relevant issues to improve operations.
• Work cross-departmentally to eliminate inefficiencies and enhance team performance.
• Maintain the highest standards of security throughout company departments and client access.
• Manage and vet vendor capabilities, competitive pricing, and quality to ensure high standards.

Initiative and Problem-Solving:

• Operate with a high level of self-initiative and proactively address and solve problems.
• Identify and implement AI integration to improve training and compliance processes.
• Strategize and execute plans effectively, translating vision into actionable steps.
• Demonstrate excellent time management and prioritize tasks to be productive without being overwhelmed.

• MBA or 7+ years of experience in operations management, preferably in the military, background check companies, law enforcement, or security industries.
• Proven experience in scaling a business and integrating AI technologies.
• Analytical approach to problem-solving with knowledge of P&L, Six Sigma, and ISO awareness.
• Experience with security and compliance-driven requirements.
• Ability to pass a background check and drug test.
• Strong time management and team leadership skills.
• Superior organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proactive and solution-oriented, with the ability to create and execute effective plans.
• Ability to quickly learn and adapt to reach timely objectives.
• Availability to work weekends or overtime as needed.
• Knowledge of the EOS Operating System is helpful.
• Ability to pass security clearance to obtain a Permanent Employee Registration Card (PERC).

Client Focus and Communication Skills:

• Maintain confidentiality and a pleasant demeanor in all interactions.
• Communicate needs and ideas effectively to investigators, clients, vendors, and staff.
• Provide high-quality customer service and promptly resolve issues.

Technology Skills:

• Technical proficiency with new proprietary reporting and case management programs.
• Proficiency in Google Suite (Gmail, Google Docs, Forms) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with telephones, copiers, printers, intranet, and the internet.

Soft Skills:

• Leadership: Inspire and lead a team, set clear expectations, provide guidance, and foster a culture of accountability and continuous improvement.
• Initiative: Demonstrate proactive problem-solving and decision-making, taking ownership of tasks and projects.
• Customer Focus: Commitment to providing exceptional service and value to clients, understanding their needs, and exceeding their expectations.
• Strategic Thinking: Analyze complex situations, anticipate future needs, and develop strategic plans to optimize operations and improve efficiency.
• Adaptability: Remain flexible and effective in high-pressure situations, adapting to changing priorities and environments.

• Medical, Vision, Dental, Life Insurance
• Salary: $55,000 - $60,000
• Paid Maternity/Paternity Leave
• 3 Weeks PTO
• 401K plan
• Paid Major Holidays
• Continuous business training and growth

Join us at KENTECH Consulting Inc. and be a part of a team where your leadership and strategic vision can make a significant impact. Apply now to help us drive excellence in our operations!

 

We look forward to receiving your application! All information will be kept confidential in accordance with EEO guidelines.

How to Apply: Please submit your resume and a cover letter detailing your relevant experience.

Join us at KENTECH Consulting Inc. and make a significant impact on our training and compliance efforts!