ADMINISTRATIVE ASSISTANT

  • 520 W Erie St, Chicago, IL 60654, USA
  • Full-time

Company Description

 

KENTECH Consulting Inc., is an award-winning private investigative company.  We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, C.L.E.A.R. (Criminal Link Exchange and Reporting) and ClarityIQ a high tech / high touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions.

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.  KENTECH is seeking for an individual with great communication skills and has experience with being consistently accountable for their role. 

 

Job Description

Unlock and develop your organizational, analytical and problem solving skills and become part of a small dynamic group with the opportunity to take on significant responsibilities in producing high quality reports. The Administrative Assistant is responsible to organize, coordinate and control the flow of confidential reports for the final customer review for pre-employment background checks.

YOUR QUALITIES 

  • Problem Solver: because you like a challenge and are creative in developing and analyzing potential solutions or improvements using rational and logical processes or innovations.

  • Analytical Judgment: you want to consider relevant facts and information, even when information received is impartial, complex or incomplete before you make that decision.

  • Customer Focused:  when relating to the customer you have an appreciation and respect for what you and the company can do best for the customer.

  • Communication Skills: because you take care in articulating your own thought process and understand the importance of the spoken and written word.  Your approach and response is always professional and with a positive attitude to guests, clients or staff.

  • Technical Savviness: more than savvy, you adapt and soak up new proprietary programs quickly. You're experienced with Google Suite of applications, Microsoft Office Suite, and Word, Excel and PowerPoint. 

  • Works Well Under Pressure: part of a good work ethic is appreciating an essential part of relationship-building is honoring strict deadlines.

  • Accountable: you hold yourself accountable to your team, clients and your applicants.  You have an urgency to follow up.

  • Security and Confidentiality: your attention to detail extends over to be a guardian of information that you are handling.  Your aware of access points (physically or virtually) where information must be secure.

CORE RESPONSIBILITIES

  •  Track, review, evaluate, scan and log incoming candidate documentation for candidate file completion.
  •  Prepares spreadsheets to organize and communicate workflow of background checks.
  •  Create updated progress reports of workflow and deadlines.
  •  Review municipal government agency applications and identify important information.
  •  Identify missing information and discrepancies to develop a strategy for obtaining clear and concise information.
  •  Troubleshoot and address candidates reports for accuracy and candidate assistance.
  •  Maintain consistent communication and assist where needed cross-departmentally.
  •  Investigative research on the internet and through various phone contacts.
  • Support to both client and staff administrative needs.
  • Manage all incoming phone calls providing information, taking messages or scheduling appointments
  • Provide Level 1 Support to all incoming call and office inquiries (ie. password reset, general case status)
  • Log all incoming calls and support requests via company ticketing system
  • Cordially greet and professionally vet all persons entering KENTECH and determine nature and purpose of visit and direct or escort guest to specific destination
  • Maintain and inventory office and kitchen supplies on a regular basis evaluating cost effectiveness
  • Assist in the maintenance and repairs of company's office systems and equipment and office point of contact for building management and vendors
  • Collect, sort, distribute and prepare mail, messages or courier deliveries
  • Plan, schedule and arrange office events both professional and social for small to larger groups
  • Perform miscellaneous administrative Human Resource duties and documentation
  • Assist in creating monthly company newsletters
  • Reconcile charges for office supply purchases and manage petty cash
  • Perform miscellaneous office upkeep, ie. water plants, ensure general cleanliness of office
  • Manage the schedule for company conference room, ensuring that executive and interview meeting needs are always met
  • Prepare computer credentialing and desk work space for new hire onboarding
  • Ensure all file cabinets are secure and sensitive documents are put away throughout the day
  • Perform other ad-hoc duties as assigned

Qualifications

 

  • College Degree preferred in one of the following majors included but not limited to: Humanities, Criminal Justice, Law, Political Science, Public Administration, Paralegal.

  • 4-year minimum experience in an office environment preferred and customer service.

  • Must be able to Pass Security Clearance to obtain a Permanent Employee Registration Card (PERC) or already have one as well as drug test.

 

 

Additional Information

Compensation & Benefits

  • 30k+ Total package compensation includes non-exempt (start at $15 -$18 hourly), overtime plus performance bonuses.
  • Paid Major Holidays
  • Vacation Pay
  • Health Insurance (after 6 months )
  • Continuous Business Training