Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Your responsibilities will consist of:

• Providing immediate assistance on issues triggered by intensive users of EcoVadis tools comprising mainly complex web applications and APIs.
• Troubleshooting reported issues, diagnosing bugs and identifying root causes.
• Providing instructions and clear steps to reproduce to support developers in understanding the nature of the issue to be fixed and to evaluate retroactive actions. Providing correct scenarios when needed.
• Collaborating with end users and other stakeholders, functional analysts and developers to identify and solve issues in the EcoVadis internally developed web applications.
• Providing high quality support to all users across the business, either by writing or by engaging in verbal conversations.
• Providing complete follow up on the reported cases to have end users well informed about the status and the potential actions to be taken.
• Monitoring logs and application performance to proactively react to alerts and exceptions, and to manage the communication with affected users.
• Ability to work with confidential data and exercise utmost caution to keep the data confidential and secure.
• Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications.
• Ensuring the quality of the delivered fixes in a timely manner.
• Delivering training and supporting end-users.
• Keeping technical documentation and procedures up to date.
• Ensuring preventive maintenance, analyzing root causes of the issues.
• Advocating for customer needs by sharing feedback with the development & business to continuously improve the product.
• Participating in incidents to help with the issue resolution and to manage communication with the affected users.
• Ability to work autonomously in a multinational and fast growing environment
• Any other tasks related to this function

• English - fluent in speech and writing.
• Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding.
• Investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
• Relevant Degree: BSc Computer Science/BSc Information Systems/BSc Software Engineering or other relevant degree is preferable.
• Approximately +3 years working experience in Web Application Support, especially in the Azure .Net environment.
• Ability to manage Service Level Agreements (SLA) and Operation Level Agreements (OLA).
• Knowledge of ITSM tools (Jira, Azure DevOps, etc.).
• SQL proficiency
• Experience SQL Server.
• Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
• Experience in monitoring tools (Kibana, Azure App Insights, Sentry, Site24/7, etc...). 
• C#.Net programming knowledge would be an added advantage

Nice to have:

• Understanding of software development life cycle and software development / deployment methodologies,
• Experience with Agile software development,
• ITIL Knowledge.

Location: Ebene, Mauritius

Starting date: 1 March 2024

Working hours: APJ Shift

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours,
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).