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Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

 

Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.

The position requires a multi-skilled profile to support our Evaluations Services team in Japan, as well as our  frontline teams in engaging the Japanese ESG markets. It involves 3 main responsibilities:

1. You will support the Evaluation Services (EVS) team in explaining assessment results to companies that have been rated by EcoVadis on their sustainability performance, by presenting our methodology, giving contextual information about their performance, and maintaining constructive discussions with customers. You will need to quickly master the Evaluation Services team concepts, processes and guidelines so that you can become an external-facing champion for the EcoVadis rating methodology. 
2. You will provide advanced services to selected customers so that they can benefit from assistance through the entire rating process. The goal of your role is to make sure that our rated customers are provided with highly professional support to maximize customer satisfaction and maintain continuous engagement. 
3. You will support the analyst team locally with escalations, methodology questions and other related challenges.

Support the team with day to day requests from rated companies in Japan:

• Act as a primary escalation point for accounts in the region.
• Ensure deadlines are respected, and high quality support is provided.
• Review/Validate written responses and presentations to rated companies feedback/questions.
• Lead discussions and calls between the evaluation services team and rated companies.
• Mentor evaluation services team members to drive customer engagement quality improvement.

Deliver advanced services to selected customers:

• Act as a primary escalation point for selected accounts in the region.
• Assist selected customers  through the entire rating process including questionnaire prefilling, orientation call, post scorecard debrief, etc
• Lead presentation and discussion between the evaluation services team and selected customers
• Mentor and provide support to team members as to strengthen team capacity on customer engagement

Support the analyst team locally:

• Act as a primary contact point for key internal stakeholders
• Mentor and provide training support to evaluation services team on customer facing skills, business language with external stakeholders, conflict management, etc. Collaborate with other areas of the business to strengthen the team in Japan (training team, frontline team…)
• Strengthen the team ability and capacity on handling the above mentioned services from EcoVadis

The job demands analytical, organizational skills and advanced soft skills to handle increasingly advanced requests for engagement and transparency from our rated companies:

• The job is expected to have autonomy 
• The job is expected to establish best practices, improve existing or develop new procedures 
• The job is expected to identify issues and propose solutions to both internal and external stakeholders.

• Minimum 5 years of successful customer service experience or consulting experience in a Sustainability/ESG consulting or rating firm, with advanced understanding of sustainability standards and frameworks (GRI, SASB, TCFD…)
• Phenomenal communication, presentation and public speaking skills. Ability to explain complex concepts in a synthetic way, adapted to customers’ expectations.
• Excellent sense of customer service and ability to handle customer complaints while supporting internal processes integrity and fairness.  
• Strong problem solving skills; ability to offer resolutions to conflictual situations.
• Uncompromising on work ethics.
• Must have excellent organizational skills and proven ability to work within prescribed timelines.
• Empathy, benevolence and a spirit of analysis and synthesis.
• Self-motivated; works independently with little or no supervision.
• Proven ability to manage multiple tasks in a dynamic environment.
• Team Player / ability to collaborate with others & work in a team-oriented environment
• Fluent in English and Japanese 
• Quick learner - eager to embrace the challenge of learning new acronyms, terms, and software platforms.
• Experience in working in global organizations and with large multinationals would be a plus

• Beginning: January
• Full time position
• Location: Yotsuya Tokyo

• In return for your expertise and energy, we offer:

• Working Hours: 40 hours per week from Monday to Friday
• Social Insurance
• Commuting Allowance
• Work Model: Hybrid Work Model

追加情報

• 正社員

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

キーワード： サステナビリティ、CSR、企業の社会的責任、持続可能なサプライチェーン、持続可能な調達、ESG、SaaS、コーポレート・サステナビリティ、インパクト、コンサルティング、アナリスト、プログラムマネージャー、アカウントマネージャー、カスタマーサクセス

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EcoVadisについての詳細は、弊社サイトwww.ecovadis.com をご覧ください。