Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Our Solutions department develop scalable products and solutions that enable all companies to effectively measure, manage and continuously improve their sustainable business practices.

The Salesforce Product Owner (PO) will have a deep knowledge of Customer Support, NPS, OmniChannel and Customer Expeience processes. The PO will be responsible for understanding current and new workflow requirements and developing strong working relationships inside and outside the Digital Transformation Team . EcoVadis is looking for a highly motivated candidate to support improvements to the business processes and help drive the development of the EcoVadis SFDC org for Sales, Customer Service, Customer Success, Finance, Marketing, and our Executive Management Team. Our ideal candidate has the ability to translate business requirements into technical requirements and vice-versa. You should be able to easily explain to nontechnical people how technology can help them in achieving their goals. 

This role will encompass advanced knowledge of the Salesforce platform in addition to excellent problem-solving skills. The duties for this position include but are not limited to the following abilities:

• Develop strong working relationships with business stakeholders to understand top priorities for their business units; communicate status of critical work in progress; mitigate impediments
• Support the business by applying cross functional subject matter expertise of business process, systems, and integration to facilitate continuous improvement and innovation
• Write features and review user stories for proper definition and clarification, maintaining a defined sprint backlog of high value work at any given time
• Document Business Process Requirements and review technical functional requirements
• Analyze data, risk, impacts, scope, and priorities for the overall business objected to meet goals
• Provide leadership on assigned projects to the stakeholders and engineering teams throughout the project
• Collaborate on User Documentation
• Conduct Market/Product Research for different solutions
• Coordinate with cross-functional teams and departments to ensure business needs are met
• Identify and implement process improvements in Salesforce
• Create Salesforce Dashboards for Salesforce users

• 3+ Years progressive experience in Salesforce Administration 
• University or College Degree in Computer Science, Software Engineering or related experience.
• Salesforce Certifications: Administrator 
• Preferred Salesforce Certifications: Advanced Administrator and Sales Cloud Consultant.
• Strong knowledge of Sales Cloud.
• Strong experience in technical analysis, systems' design, peer review, prototyping, build and release, quality processes, automation, task estimation, maintenance, and support.
• Team-oriented but able to work autonomously with minimal guidance in a fast-paced environment.
• Strong interpersonal and relationship-building skills with the ability to work with key stakeholders across the organization; manage laterally and upward.
•  Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
• Able to communicate effectively with diverse people and individuals at various levels within the organization.
• Strong analytical and problem-solving capabilities.
• A solid mix of business and technical capabilities, and the ability to communicate complex technical issues and ideas to stakeholders within the context of their business.
• Experience with Agile methodology is preferred.

Required Experiences/Skills:

• 5+ years of Experience with Salesforce Sales Cloud (Lightning Platform), Service Cloud, Experience Cloud, and Analytics Cloud.
• Analytical abilities to review large volumes of data and be detail-oriented
• Documentation of various data including training and requirements documents
• Data Management Skills to evaluate trends, duplications and linking of data elements
• Understanding of Customer Support cycle, knowledge base, OmniChannel, NPS and CSAT
• Ability to connect business process and Salesforce best practices across multiple departments
• Time management and the ability to handle competing priorities in a fast-paced environment
• Excellent Communication skills - both written and oral
• Agile experience
• Business/product owner focus
• Ability to learn and pivot quickly, motivated to solve problems and find actionable solutions

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

In return for your expertise and energy, we offer:

Working organization benefits:
Casual and very friendly work environment
Hybrid work organization (from the office or from home)
Flexible working hours
Home office allowance program
IT equipment allowance
Working from anywhere policy
Opportunity to work in a truly international atmosphere

Compensation benefits:
Base salary + variable compensation plan
GRSP and TFSA matching program available
Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:
Health, Wellness, and Dental Benefits
Free virtual Yoga/Pilates

More:
Employee referral bonus policy
Paid employee volunteer day
Paid moving day ( 1/year)
Access to online learning library
Virtual and in-person team building events
Co working space with various services + opportunity to work in different locations (Europe and International)
 

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).