VP Solution Management - Customer Learning

  • Full-time

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

With 1,000 enterprise customers, 100,000 rated customers and 1M+ screened companies for risk, EcoVadis is the world leader in Sustainability Ratings and a purpose-driven company. Our Solutions department, led by our Chief Solutions Officer, develops scalable products and solutions that enable all companies to effectively measure, manage and continuously improve their sustainable business practices.

EcoVadis Academy, our digital learning platform for customers, is an integral part of EcoVadis Solution portfolio and is available to both our enterprise and rated customers. Launched in 2021, Academy has been accessed by over 10,000 companies, provides over 50 eLearning courses in 9 languages to guide our customers on a wide portfolio of sustainability topics as well as EcoVadis products. The team is also responsible for our EcoVadis global network of training partners, providing independent support to our customers to complete their assessments and tackle improvement areas.

EcoVadis seeks to further strengthen its improvement value proposition with a dynamic, tenacious and results oriented leader to drive a team of 5 experts and to collaborate at global level to realize our company’s purpose. The VP of Solution Management - Customer Learning is a direct report to the CSO and will be responsible for our existing products, developing new solutions as well as creating enticing and seamless improvement journeys across our other core product platforms. You will manage the dedicated Academy/Training Partner team and coordinate a larger cross-functional team with stakeholders in all other EcoVadis departments such as Frontline and Marketing.

Responsibilities

1. Strategy and virtual P&L responsibility

  • Develop strategic plan for ambitious growth, analyzing the very dynamic market, reporting on trends and competition, collecting prospect and customer insights and ensuring executive alignment  
  • Be viewed as industry thought leader and evangelist for improvement solutions with internal and external stakeholders
  • Be accountable for Academy virtual P&L, setting and monitoring targets, tracking and optimizing costs

2. Solutions development 

  • Define the long-term strategy for customer learning and improvement solutions. Build Academy and training partner short-term and medium term roadmap based on the Improvement solution strategy
  • Champion and coordinate Product Management, Product Content, UX, UI to ensure delivery of the Product Roadmap
  • Engage frontline teams, support key client meetings and lead monthly steerco with cross functional representatives to maintain momentum. Address and resolve operational issues with key organizational stakeholders

3. Content development and accessibility

  • Own the content strategy. Maintain and develop new content through EcoVadis and 3rd party partnerships with subject matter experts.
  • Create scalable, digitized solutions to provide customized learning programs with our clients to reach their trading partners.
  • Lead by example through product expertise and  a hands on approach to championing change. 

4. Daily operations and team management

  • Manage a team of LMS administrators and ensure operational issues e.g. user management, content access etc. are proactively managed
  • Lead a team of 5 including setting semester goals, driving weekly objectives, ensuring team member growth and happiness
  • Leadership, management and coaching of your direct team.

Qualifications

  • Experienced senior leader with department and P&L accountability as well as insightful performance reporting.
  • Learning domain and development experience, including certification, from an Edtech or LMS environment. Docebo LMS knowledge is helpful but not essential.
  • Experience in leading teams: both dedicated team members and cross-functional
  • Balanced strategic and operational approach, comfortable to adopt a hands on management style.
  • Understanding of Software as a Service (SaaS) platforms 
  • Entrepreneurial mindset: ability to pursue new and unprecedented opportunities, pushing beyond “the known”, taking bold steps
  • Culturally sensitive and able to manage cross-functional initiatives and stakeholders across geographies and working styles.
  • Clear and engaging presentation and communication style.
  • Troubleshooting: ability to resolve issues by diagnosing problems and implementing effective solutions.
  • Business related degree
  • Experience in sustainability with knowledge of supply chains and procurement is a plus

Additional Information

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

Working organization benefits:

  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits
  • Free virtual Yoga/Pilates

More:

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and in-person team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you! 

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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