CyberVadis provides enterprises with a cost-effective and scalable solution for third-party cybersecurity risk assessments. Our methodology maps to all major international compliance standards including NIST, ISO 27001, GDPR, and many other privacy and security laws.

CyberVadis’ solution combines the speed of automation with the accuracy and effectiveness of a team of experts. We directly engage vendors from all over the world with assessments, validate results with an in-house team of security analysts, and issue companies a standardized cybersecurity rating that they can share with others, along with a detailed improvement plan for increasing their score and the ability to collaborate with clients on implementing better practices.

CyberVadis offers exciting career opportunities to revolutionize cybersecurity ratings. With nearly 100 teammates in 10 countries, we are growing at extreme speed, building a full-blown product from the ground up. We are looking for passionate team players from a variety of disciplines to drive the evolution of our business.

CyberVadis is looking for an IT Helpdesk Specialist to join our growing team. You will be curious about supporting colleagues, curious about new technologies and explaining technical matters to non-technical people will come easily to you.

Responsibilities:

• Provide Level 1 and 2 technical support to end-users (internal employees)
• Support users with their issues and problems
• Work closely and collaboratively with all employees and departments of the company
• Users accounts management
• Hardware setup and maintenance (in the office and remotely)
• Software setup and maintenance
• Performing inventory of IT assets
• Set up automations and integrations between different systems
• Configure company tools and manage security
• Participate with HR to onboard and offboard employees
• Update/improve existing security related processes in the company
• Write technical documentation, manuals, and IT policies for employees
• Other IT related tasks

Knowledge and skills:

• Fluency in English is essential as you will be supporting a global team
• A minimum of 3 years of experience in Technical Support
• A customer-first attitude with strong communication skills
• An excellent knowledge of identity management, device management, and support tools
• Administrative knowledge of Windows 10+ and macOS
• Configuration and administration of Google Workspace
• Knows what Information Security is all about and ready to be adept of it
• Can switch quickly between different tasks
• Knowledge of Helpdesk ticketing systems
• Nice to have experience:
  • Google IdP
  • MDM (Windows, macOS)
  • Microsoft 365 (Outlook, SharePoint, MS Office)
  • coding/automation skills
  • cybersecurity industry knowledge
  • network setup and maintenance skills

Location: Mauritius

Start date: ASAP

Full time position: (Permanent after 6 months probation)

For more information about CyberVadis please visit our site:

www.cybervadis.com

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background. 

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know. 

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.