CyberVadis is the first scalable solution for managing the full third-party cybersecurity risk assessment process. The CyberVadis platform is based on a methodology that maps to all major international compliance standards and combines the speed of automation with the accuracy and effectiveness of a team of experts. This includes engaging vendors directly with assessments, validating results with an in-house team of security analysts, and issuing companies a standardized cybersecurity rating that they can share with others, along with a detailed improvement plan for increasing their score and the ability to collaborate with clients and vendors on implementing better practices. 

Cybervadis is recruiting a Collection & Support Team Senior Associate to  manage the billing and collection activities for CyberVadis in Mauritius. This role will manage the end to end billing and collection process for CyberVadis. This position reports to the Finance Director of Cybervadis based in Paris. 

Core responsibilities:

• Ensure accurate and timely billing for all clients on a daily basis and resolve any billing queries
• Maintain and engage with a portfolio of aging receivables accounts to ensure accurate and timely recovery of all past due accounts.
• Process incoming payments and refunds as and when required.
• Identify and communicate information regarding high-risk accounts and refer them to 3rd-party collections where appropriate.
• Prepare and present regular reports on billing and collection activities and progress.
• Be the key point of contact for internal and external stakeholders members for any billing, payment and collection queries.
• Interacting with the support team to move forward with cases
• Support the Accounting team during the month-end, quarter-end and year-end close process
• Handle escalations from customers and other business units.
• Participate in the recruitment process for the hiring of new team members.
• Assist and coordinate training and mentoring new team members with regards to established policies and procedures.
• Update and maintain standard operating procedures and workflow documentation.
• Work on projects and perform other work-related duties as needed.

• Degree in a Business related discipline (Management, Business, Finance) or any equivalent qualification.
• At least 4 years of experience in billing and/or collection operations. Prior experience in customer service is a plus.
• A demonstrated ability to work successfully on cross-functional teams is required.
• High proficiency in Word, Excel and Powerpoint is required. Proficiency in Google suite tools would be an advantage. 
• Knowledge of basic accounting principles and procedures is a must.
• Fluency in English and French is a must. Proficiency in additional languages would be a plus.

Required skills

The Collection & Support Senior Associate should:

• be committed and passionate
• be detailed oriented
• be a good communicator
• be goal/results and solutions-driven
• be self-motivated
• be autonomous and proactive
• be reliable, dependable and honest
• be professional, tactful and sensitive
• have a positive attitude
• enjoy working in a fast-paced environment

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent

Everyone at CyberVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours,
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance