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Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

As a Service Desk and Support Specialist in IT Services, you will be called to assist our internal users with technical issues or questions relating to the modern workspace services at EcoVadis. This includes but is not restricted to user identities, workstations, network and enterprise applications. You will be managing requests and incidents from customers mainly through our service desk and communicating with them through the mentioned tool or over our messaging platforms, helping customers diagnose technical issues and resolving those. You will also be called to assist more senior members of the team on various problems and projects, and support the more junior members with complex tasks.

Responsibilities include but are not limited to:

• Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
• Support and train end users on solutions managed and maintained by the IT department.
• Ensure requests and incidents are attended to within agreed SLAs and OLAs.
• Manage the technical documentation where appropriate and propose improvements on same.
• Be the technical referral for desktop support and other information systems.
• Install, test and maintain corporate workstations and office peripherals.
• Patching network devices, workstations, and phones.
• Monitor WAN/LAN efficiency and take appropriate corrective actions.
• Ensure High availability of office IT infrastructure, whenever required.
• Manage end-user account lifecycle on enterprise applications based on recommendations and guidelines from the Authorizations team.
• Assist in managing, monitoring and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team/
• Use the IdP solution based on guidelines of Authorizations teams. 
• Manage and Coordinate inventory, stock and purchase of ICT equipment.
• Participate in infrastructure related projects.
• Propose enhancement to existing IT procedures, processes and tooling's used as part of the Service Desk and Support activities.
• Reporting on infrastructure support and systems.
• Provide assistance for IT related projects.
• Assist internal and external teams for various audits, including Quality, Information Security and Cyber Security audits.
• Liaise with suppliers as part of operational tasks.

• Holder of a degree in Computer Science, Information Technology or equivalent.
• ITIL v4 Foundation
• At least 3 year work experience in IT Support environment 
• Good knowledge and hands on experience of Operating systems including Windows 10 and macOS. Knowledge and hands-on experience of Linux and Android is a plus.
• Technical certifications like A+, Network+ and Security+ are a plus.
• Knowledge of cloud technologies like Azure, AWS, GCP. 
• Proficiency in Google Workspace/GSuite products/Microsoft Office suite.
• Knowledge and understanding of KPIs and SLAs
• Excellent organization skills, ability to systematize and prioritize.
• Attentive focus on end-users and business goals, with ability to translate business needs into IT specifications.
• Fluency in English required – written and verbal
• Strong communication skills – written and verbal, comfortable participating in workshops and presentations.
• Ability to prioritize tasks and strong problem solving skills
• Versatile and multitasking.

Additional Information

• Beginning: April 2023
• Full-time position (after probation)
• Location: Mexico

In return for your expertise and energy, we offer:

• Casual and very friendly work environment
• Opportunity to work in a truly international atmosphere.
• Base salary + variable compensation plan
• Home office allowance program
• Work from home & work from anywhere policy
• Employee referral bonus policy
• Paid employee volunteer day.
• Access to online learning library 
• Free virtual Yoga/Pilates
• Virtual and in-person team building events.

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).