CyberVadis provides enterprises with a cost-effective and scalable solution for third-party cybersecurity risk assessments. Our methodology maps to all major international compliance standards including NIST, ISO 27001, GDPR, and many other privacy and security laws.

CyberVadis’ solution combines the speed of automation with the accuracy and effectiveness of a team of experts. We directly engage vendors from all over the world with assessments, validate results with an in-house team of security analysts, and issue companies a standardized cybersecurity rating that they can share with others, along with a detailed improvement plan for increasing their score and the ability to collaborate with clients on implementing better practices.

CyberVadis offers exciting career opportunities to revolutionize cybersecurity ratings. With nearly 100 teammates in 10 countries, we are growing at extreme speed, building a full-blown product from the ground up. We are looking for passionate team players from a variety of disciplines to drive the evolution of our business.

This position interacts with all CyberVadis customers (Enterprise Clients & Suppliers) for EU Markets to provide exemplary service that respects the unique relationship each customer has with us and serves as a CyberVadis ambassador to the world.

Core Responsibilities

- Provide support for customers primarily via email and phone to ease their experience on the platform, answer questions, and provide consultative assistance.

·        Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

·        Develop a comprehensive understanding of the CyberVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.

·        Understand and communicate industry best practices and the evolution of CyberVadis product and platform functionality, methodology, and administrative services integral to the customer's success

·        Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.

·        Additional responsibilities related to the function may be required.

• Bachelor degree or Diploma in Communication, International Business Management or any related field having at least 1-year working experience
• Fluent in French and English, additional languages is a plus
• Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
• International exposure in a support role (even if only dealing with international clients over the phone)
• Excellent oral and written communication skills

Required skill

The ideal candidate should demonstrate the following skills and aptitudes:

• Excellent customer service skills and quality-oriented attitude
• Knowledge of Salesforce software would be an advantage
• Ability to work in an international team and be a team player
• Excellent interpersonal, persuasive communication and sales skill
• Ability to perform under pressure

Give your career a boost! Join an outstanding team of talented individuals working on a project that makes sense....

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Working hours (France Shift) : Monday to Friday as from 12Hrs - 22Hrs (based upon daylight saving) 

Employment Type: Permanent Contract upon satisfactory completion of 6 months’ probation.

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What CyberVadis offers:

·        The opportunity to work in a young and multicultural environment 

·        You will benefit from a daily mentorship.

·        Managing cross-functional projects and interact with a young and diverse team.

For more information about CyberVadis please visit our site: www.cybervadis.com

Keywords: customer onboarding; customer service; customer support

CyberVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.