Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Your tasks will include (but will not be limited to): 

Team Management 

• Manage a regional team of Membership Executives and Growth & Retention specialists with a focus on maximizing customer satisfaction, retention and revenue for EcoVadis’ rated customers
• Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Membership team is carried out
• Act as a senior point of escalation on your team’s accounts, supporting to build trust and strengthen executive relationships on important accounts
• Conduct bi-annual reviews of employees and ensure communication of expectations, results, and reporting on performance metrics is clear
• Responsibility and accountability for monitoring and driving performance in your team order to guarantee KPIs are met
• Participate in the local recruitment  process (screening, interviews, internal feedback, etc.)
• Promote teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Account Management

• Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services.
• Act as a point of contact for customers experiencing high levels of frustration or planning to unsubscribe from any of our services
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

Strategic Activities

• Develop and implement regional strategies to reduce churn and maximize revenue
• Contribute to EcoVadis continuous improvement process by providing feedback to the product management team on solution development needs.  
• Lead and/or support a variety of customer-focused projects

• Experience managing strategic customers in a B2B environment
• People management experience is a plus
• Motivated to drive improvements in the customer experience
• Excellent communication skills (Both written and verbal)
• Fluency in English is required - plus Japanese or Mandarin - as you will be discussing sustainable procurement solutions in two languages
• Bachelor's Degree required
• Computer literate (MS office, Google Suite, Project management tools…)
• Ability to work well in an international and multicultural environment.
• Self-driven, results oriented and team player.
• International exposure is a must

• Full time position
• Location: Yotsuya Tokyo

In return for your expertise and energy, we offer:

• Working Hours: 40 hours per week from Monday to Friday
• Social Insurance
• Commuting Allowance
• Work Model: Hybrid Work Model

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).