Customer Support Intern (6-month Contract)

  • Full-time

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

 

Job Description

The objectives of this role are:

  • Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
  • Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
  • Additional responsibilities related to the function may be required

Qualifications

  • Current student or recent graduate 
  • Fluent in Mandarin, and English is a must; proficiency in additional languages would be a plus
  • Ability to speak with a customer as a first-level support
  • Able to multi-task in a fast-paced environment
  • Solid computer skills in Google office with the ability to learn quickly
  • Customer and quality-oriented attitude
  • Being open-minded and flexible
  • Excellent written and verbal communication skills
  • Good time management with strong organizational skills
  • Interest in Sustainability would be a plus

Additional Information

 

  • Beginning: ASAP
  • Internship Contract: you will be having the opportunity to renew to a permanent contract after the internship contract ends
  • Employer MPF Contribution will be paid by EcoVadis
  • Working Hours: 40 hours per week from Monday to Friday
  • Work Mode: Hybrid Work

 

 

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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