Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We are currently looking for a Membership Executive to help develop EcoVadis’ Select program. The successful candidate will be responsible for the onboarding and account management of our highly engaged Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. 

Duties include:

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention
• Engage with customers via phone, email, webinars to assist in the full EcoVadis customer journey
• Coordinate proactively with other business units to carry out the relevant aspects of the subscription cycle
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers through project development and workshops
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.
• Other responsibilities as necessary. 

As we ramp up the Select program, you may be required to participate in other Membership team activities. 

• Minimum 2 years successful customer service experience acquired in a fast paced environment
• Fluency in English and Portuguese; proficiency in additional languages would be a plus
• Excellent sense of customer service and ability to nurture and develop strong business relationships
• Ownership of revenue targets based on up-sell of assigned accounts & generating new business opportunities within a given market/portfolio
• Managing complex customer engagements as primary point of contact
• Enterprise-level B2B Account Management and/or Business Development (SaaS subscription experience preferred)
• Self-motivated; works independently with little or no supervision
• Proven ability to manage multiple projects in a dynamic environment
• Strong presentation skills, listening skills, and problem-solving skills
• Ideal candidate would have a good grasp of Google Suite and Salesforce
• Ideal candidate has background in sustainability
• Quick learner - not afraid to learn an onslaught of new acronyms, terms, and software platforms
• We’re looking for someone with a positive attitude who is adaptable, fun and energetic to join our team of membership superstars! 

• Beginning: ASAP
• Full time position (permanent after probation)
• Location: Downtown Toronto

In return for your expertise and energy, we offer:-

• Base salary + variable compensation plan
• GRSP and TFSA matching program available
• Health, Wellness, and Dental Benefits 
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance
• Home office allowance program
• Paid employee volunteer day
• Employee referral bonus policy
• Flexi-time 
• Work from home & work from anywhere policy
• Casual and friendly work environment
• Opportunity to work in a truly international atmosphere
• Access to online learning library 
• Free virtual Yoga/Pilates
• Virtual and in-person team building events

Are you interested? Please apply directly online by clicking on the link below and attaching your CV and Cover letter in PDF format.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 For more information about EcoVadis please visit our site: www.ecovadis.com

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.