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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

The IT Service Manager will join a multidisciplinary technology team and would be responsible to drive the service support at EcoVadis while evolving the team, scope, and processes involved.

MISSION

The IT Service Manager is responsible for leading, developing, mentoring and auditing the quality control of the IT Services Support Team, spread across multiple regions. She/He is also responsible for overseeing the daily global operations of Service Desk for IT Support while ensuring customer SLAs are met, as well as participating as an active member of the team.

Responsibilities:

• Oversee the day-to-day operations of the Support and Service Management teams.
• Manage the teams' workload, performance, and continuous improvement.
• Manage the team growth through mentoring, capacity planning and recruitment.
• Extend and align service offering based on business needs and technology changes.
• Develop and operate the service management tools.
• Develop, plan and implement service and/or support-related tools like CMDB.
• Manage and improve the processes for triaging, channeling and handling of requests.
• Being the escalation point for your team members.
• Lead the planning, implementation and support of ad-hoc projects
• Work closely with HR on staffing needs, participate and improve the on/off boarding and training processes.
• Collaborate with the other departments to develop and maintain a technology plan that supports customer needs
• Complete regular performance reviews and develop team members
• Develop, implement, monitor and improve a performance metric system for service management
• Manage the IT equipment lifecycle including stock and purchase management for all offices.
• Research new technologies and their utilization to improve business operations.

• Bachelor Degree or College Diploma in IT/IS or a relevant field.
• ITIL Foundation certification is required; higher levels would be an advantage..
• At least 4 years of experience in a leadership or management role, preferably in the IT Support sector. 
• Proven people management and leadership skills
• Proven experience in managing service and support focused team culture.
• Good communication skills with a strong customer focus. 
• Good English proficiency is required, both written and verbal. 
• Strong problem solving, analytical and communication skills.
• Able to multitask efficiently under pressure.

Core Competency Requirements 

• Strong technical knowledge of the various technologies: Microsoft Windows, Google Workspace, Microsoft Office, Azure Active Directory, API, TCP/IP, LAN/WAN, VOIP, Firewall, Routers, Switches.
• Excellent analytical skills working actively on problem-solving and continuous improvement.
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels of the organization.
• Ability to work with minimal supervision
• Ability to work in a multicultural environment where flexibility, tolerance and respect for other cultures is a must.
• Good understanding of KPIs, SLAs and metrics used in the service sector
• Good understanding of ITIL and/or ISO 20001 standards

Location: Warsaw

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in the heart of Warsaw. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas, enjoy a panorama of Warsaw or visit our lovely terrace.

EcoVadis will support you with all the necessary office equipment, holidays in line with Polish labor law, optional (fully covered or co-financed) health care and life insurance, Multisport card, French or Polish classes as well as a lunch card. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.