Manager - Customer Onboarding - ESG and Supply Chain (F/M/D)
- Paris, France
Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
Do you have excellent relationship management and strategic project management experience? Have you managed people? Is sustainability in your DNA? If so, we are looking for you! EcoVadis' customer onboarding services are targeted toward our larger and more complex customers, as a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often highly complex procurement organizations with large supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies.
In this position, we are looking for a Manager of Customer Onboarding, reporting to the Regional Customer Success Director and the scope of the role is as follows:
Manage a team of Customer Onboarding Managers with an emphasis on ensuring the customers in the region of Southern Europe (France, Spain, Italy) have the foundations needed to maximize the value of EcoVadis as an important piece of their sustainable procurement initiative.
Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Customer Onboarding strategy is clearly communicated and understood
Act as a senior point of escalation/account sponsor on your team’s accounts, supporting to build trust and strengthen executive relationships on select accounts
Conduct reviews of employees twice yearly and ensure communication of expectations, results, and reporting on performance metrics is clear
Responsibility and accountability for monitoring and driving performance in your team order to guarantee KPIs are met
Participate in the local recruiting process (screening, interviews, internal feedback, etc)
Capacity management and cross-BU collaboration
Partner closely with the sales team to monitor incoming pipeline of accounts, and ensure the team is engaged in late-stage sales prospects, specifically in order to contribute the know-how and expertise about the value of the onboarding program and implementation of the EcoVadis solution
Monitor and track Onboarding program implementation progress of the team against project timelines with accountability for qualitative and quantitative key performance indicators (i.e. Customer NPS, Time-To-Value, …)
Act as the project lead simultaneously on 2-4 accounts to deliver the Onboarding program based on a fully developed methodology toolbox (i.e. sustainable procurement maturity diagnostic, a supplier selection and prioritization, various presentation and workshop templates, etc.),
Understand the customer individual context and needs through research and through effective discovery with customers; and autonomously and efficiently adapt templates and onboarding program framework to those needs:
customer’s sustainability vision and strategy;
analysis and segmentation of customer data points (i.e. supplier data by category, country spend, recurrence,...)
review and map the customers procurement organization, procurement process and systems, as well as any procurement guidelines (including KPIs, MBOs) to identify a successful governance model and levers to self-sustain the program over the time
Lead meetings and workshops with key customer stakeholders; provide insights and recommendations to guide the engagement as well as bring prescriptive direction to move the project and actions forward
Contribute to the continuous improvement of the Onboarding methodology, working tools and workshop materials in collaboration with the other Regional Onboarding Managers (i.e. identify opportunities for workflow improvement, best practices sharing and implementation).
As needed, contribute feedback on the product and collaborate with the product teams to ensure a coordinated and aligned approach to our customers
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Successful Customer Onboarding requires both strong project management and leadership skills as it requires to coordinate the strategic and technico-operational aspects simultaneously. You will be the project head for multiple customers through the onboarding phase. You will partner with the customer to advise and guide them in the set-up and adoption of the EcoVadis solution which includes integration where applicable in their internal and external capacity building and communications, design of procurement processes and tools and ultimately to build a seamless and scalable customer journey and roadmap for EcoVadis deployment. You will interface with various customer stakeholders, and be accountable to securing executive leadership commitment throughout the onboarding phase.
EcoVadis’ vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is One Customer at a Time and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible.
10 years+ experience in procurement or supply chain field or in procurement consulting in an international business environment
Successful people or team management experience or track record of successful indirect people management
Experience with consulting and workshop methodologies, including delivering workshops to senior executives
Formal education (degree/masters) ideally in a related field (MBA, Supply Chain, Procurement etc.);
Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
Knowledge or degree in Sustainability is a plus but not mandatory. The right candidate is open to invest time to step up fast in this area. The right candidate is an advocate for sustainability
Excellent listening skills, diplomatic with the ability to deliver prescriptive guidance and recommendations and guide the customer in the right direction
Self-driven, results oriented and team player
Thrives in a fast paced environment
Ideally experience working in an international and multicultural environment
- Beginning: ASAP
- Location: Paris
Are you interested? Please apply directly online by clicking on the link below.
In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.
For more information about EcoVadis please visit our site:
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in ... is full of talented professionals from various fields who all share a desire to change the world.
We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office in Paris.
Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.