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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

EcoVadis is recruiting a Collections & Support Team Senior Associate to  manage the billing and collection activities for CyberVadis in Mauritius. This role will assist the Billing & Collection Senior Manager in managing the end to end billing and collection process for CyberVadis. (CyberVadis is outsourcing its billing and collection functions to EcoVadis). 

Core responsibilities:

• Ensure accurate and timely billing for all clients on a daily basis and resolve any billing queries

• Maintain and engage with a portfolio of aging receivables accounts to ensure accurate and timely recovery of all past due accounts.

• Process incoming payments and refunds as and when required.

• Identify and communicate information regarding high-risk accounts and refer them to 3rd-party collections where appropriate.

• Prepare and present regular reports on billing and collection activities and progress.

• Be the key point of contact for internal and external stakeholders members for any billing, payment and collection queries.

• Support the Accounting team during the month-end, quarter-end and year-end close process

• Handle escalations from customers and other business units.

• Participate in the recruitment process for the hiring of new team members.

• Assist and coordinate training and mentoring new team members with regards to established policies and procedures.

• Update and maintain standard operating procedures and workflow documentation.

• Work on projects and perform other work-related duties as needed.

• Degree in a Business related discipline (Management, Business, Finance) or any equivalent qualification.

• Atleast 4-6 years of experience in billing and/or collection operations. Prior experience in customer service is a plus.

• A demonstrated ability to work successfully on cross-functional teams is required.

• High proficiency in Word, Excel and Powerpoint is required. Proficiency in Google suite tools would be an advantage. 

• Knowledge of basic accounting principles and procedures is a must.

• Fluency in English and French is a must. Proficiency in additional languages would be a plus.

Required skills

The Collection & Support Senior Associate should:

• be committed and passionate

• be detailed oriented

• be a good communicator

• be goal/results and solutions-driven

• be self-motivated

• be autonomous and proactive

• be reliable, dependable and honest

• be professional, tactful and sensitive

• have a positive attitude

• enjoy working in a fast-paced environment

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas and enjoy a panorama of Ebene, Mauritius.

EcoVadis will support you with all the necessary office equipment, holidays in line with Mauritius labor law, optional health care and gym benefits. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.