Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

 Core responsibilities:

• Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts,

• Research disputed accounts as needed to determine the cause and validity of the delinquency.

• Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,

• Process and reconcile payment where required

• Promptly responding to customer queries via email, phone, and other channels where required.

• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

• Attend workshops and meetings as required.

• Respect client confidentiality at all times.

• Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively. 

• Assist with a variety of internal projects based on the needs of the organization.

• Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

• Fluency in Mandarin and English is a must. 

• Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.

• Prior debt collection experience would be appreciated but not obligatory

• Experience in customer service

• Strong interpersonal skills

• Excellent communication skills (written, verbal and telephone)

• Basic understanding of accounting principals

• Experience with Microsoft Office

• Beginning: ASAP
• Vacation: 17 days paid per year
• Employer MPF Contribution will be paid by EcoVadis
• Working Hours: 40 hours per week from Monday to Friday
• Medical Aid coverage in accordance with company policy 
• Work Mode: Hybrid Work

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.