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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We are looking for a Senior Customer Success Coordinator focused on a new and growing service for Private Equity & Sustainable Finance to join our team!

EcoVadis has over 14 years on the market as a key partner, working with 650+ multinational companies in the deployment of sustainable procurement programs. Continuing on this success, EcoVadis has embarked to innovate and develop new solutions and services for the Private Equity and Sustainable Finance markets. This role works with a small but growing customer success deployment team and will be a contributor to support to nurture and grow the foundations of this new solution both through interactions and management of existing and new customers as well as providing feedback internally to ensure this strategic customer segment maximizes the value of EcoVadis in their equity and/or finance initiative.

The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

EcoVadis is looking for a dynamic Senior Customer Success Coordinator, driven by sustainability, to join our team in Warsaw, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. 

Job Description

Your primary responsibility will be to  provide operational management of customers’ EcoVadis programs in support of the Customer Success Management (CSM) Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions. Your tasks will include (but will not be limited to):

Operational Account Support 

• Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers 

• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers

• Managing operational elements of customers with high reactivity and a high quality of service which may include: Platform demonstrations, program reports, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or in a supporting role

• Support and build advocacy among customer organization, including program team, champions, and end users by delivering exceptional customer support

• Internal coordination with multiple teams (Customer Engagement, Evaluation Services, etc) to ensure smooth running and delivery of service

• Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers

• Preparing high-quality reports and presentations as part of customer support duties

Project Management/Support

• Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

Knowledge Management

• Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services

• Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams

• Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

• Bachelor's Degree 

• 2+ years of account management support experience and/or project management experience in a fast paced environment

• Full proficiency in English and French is a must 

• Involvement in new, bespoke projects will require agility and a consultative mindset

• Critical thinking, adept problem solver

• Excellent communication and presentation skills: written and verbal

• Excellent excel and data analytical skills

• Ability to summarize data into insights in multiple formats (For example, PPT presentations)

• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

• Attention to detail is key for delivering a high quality service to financial sector clients 

• Previous professional international exposure is a must

• Interest to work in an international and multicultural environment

• Self-driven, results oriented and team player

• Thrives in a fast paced environment

• Passionate about sustainability

Location: Warsaw/Remote from Poland

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in the heart of Warsaw. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas, enjoy a panorama of Warsaw or visit our lovely terrace.

EcoVadis will support you with all the necessary office equipment, holidays in line with Polish labor law, optional (fully covered or co-financed) health care and life insurance, Multisport card, French or Polish classes as well as a lunch card. Everyone at EcoVadis can also use a community service day when volunteering.

Please, share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.