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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We are looking for a Customer Success Coordinator to join our North American team in Toronto, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers!  English and Spanish fluency is a must. 

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibility is to provide operational management of customers’ EcoVadis programs, in support of the Customer Success Management team.

Your responsibilities will include (but will not be limited to): 

Customer operational management:

• Collaborate with and support 2-3 CSMs to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers  
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as CSM support
• Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)  
• Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
• Liaise between customer and other EcoVadis departments (CSR analysts, Operations, Product, Customer success) to solve customer challenges and find  solutions within reasonable deadlines
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management:

• Lead and/or contribute to internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality 
• Lead and/or contribute to customer focused projects

Other:

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere 

• 0- 2 years successful customer support experience with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
• Excellent spoken and written English and Spanish is a must.
• Excellent excel and data analytical skills
• Ability to summarize data into insights in multiple formats (For example, PPT presentations) 
• Computer literate (MS office, Google Suite, Project management tools…)
• Knowledge of procurement systems or SaaS solutions is an asset but not mandatory 
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Beginning: ASAP

Full time position (permanent after probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Canada is full of talented professionals who are experienced in sustainability, customer success, sales, onboarding and marketing and all share a desire to change the world, one customer at a time.

In return for your expertise and energy, we offer: -

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health, Dental and Vision Benefits
• Wellness benefit
• Life Insurance
• Flexi-time
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Are you interested? Please apply directly online by clicking on the link below and attaching your CV and Cover letter in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.