Customer Support Associate - Japanese Speaker (カスタマーサポートアソシエイト - 日本語担当)

  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!
 

会社概要

エコバディスには、世界中の企業の環境・社会的実践にプラスの影響を与えながらキャリアを築くことができる、エキサイティングで真に国際的な機会があります。持続可能なサプライ・チェーンの分野で最も信頼される企業として認知されているエコバディスは、世界各地にオフィスを構え、45カ国以上の国籍からなる多様なチームによって運営されています。

成長を続けるこのチームで、私たちと一緒に変化をもたらしてくれる、協調性があり、楽しく、情熱的な仲間を募集しています。

Job Description

The objectives of this role are:

  • Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance

  • Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

  • Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements

  • Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

  • Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

  • Additional responsibilities related to the function may be required
     

仕事内容

  • 電話、Eメール、チャットのサポートを通し、お客様にプラットフォームでの体験を分かりやすく説明し、質問に答え、コンサルティング的な支援を行う。
  • お客様のご意見をよく理解し、最適な解決策を提案する。
  • EcoVadisのプラットフォーム、プロセス、プラクティスを包括的に理解し、お客様からの問い合わせに対して質の高いアシスタンスを提供する。
  • お客様の成功に不可欠なEcoVadisサービス、プラットフォーム機能、メソドロジー、管理サービスをよく理解し、業界のベスト・プラクティスをとしてお客様に伝える
  • お客様の期待と参加の間に存在しうるギャップを埋めるため、社内外のインサイトを把握し、必要に応じてチームリーダー、マネジメント、その他のエコバディスユニットに積極的に報告する
  • その他、職務に関連するプロジェクトを担当する場合があります。

Qualifications

  • Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.

  • Fluent in Japanese, and English is a must; proficiency in additional languages would be a plus.

  • Ability to speak with a customer as a first-level support

  • Customer and quality-oriented attitude

  • Being open-minded and flexible

  • Excellent written and verbal communication skills

  • Good time management with strong organizational skills

  • Interest in Sustainability would be a plus

 

応募資格

  • コミュニケーションまたは関連分野の大学卒(ディプロマでも可)、1年以上のカスタマー・サービス/サポート業務経験を有している方(国際経験者が優先)
  • 日本語と英語に堪能であることが必要、その他の言語にも堪能であれば尚可。
  • ファストコンタクトとして顧客と会話できる能力
  • 顧客志向、品質志向の姿勢
  • オープンマインドで柔軟な対応
  • 優れた文書および口頭でのコミュニケーション能力
  • 優れた時間管理能力と組織力
  • サステナビリティへの関心があれば尚可

 

Additional Information

  • Full time position
  • Location: Yotsuya Tokyo

In return for your expertise and energy, we offer:

  • Working Hours: 40 hours per week from Monday to Friday
  • Social Insurance
  • Commuting Allowance
  • Work Model: Hybrid Work Model

 

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

 

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