Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings.

Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

• Collaborate with end users and Support Level 2 colleagues to identify and solve issues in the EcoVadis internally developed web applications.

• Provide immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications.

• Gather all the possible end user information to correctly understand the reported issue and convey that information to support the next Level.

• Understand the nature of the reports, identify the correct assistance to be delivered and differentiate potential change requests from bug declarations.  

• Provide high quality support services to all users across the business, either by writing or by engaging into phone conversations. .

• Provide complete follow up of the reported cases, to have end users well documented about the status and the potential actions to be taken.  

• Diagnose technical issues.

• Ensure the smooth running of the ticketing system.

• Diploma, Master or Engineering in computer science or other relevant degree.

• 0-2 years working experience in an web application support environment.

• Excellent written and verbal communication skills

• Previous experience in a helpdesk environment.

• Ability to manage SLA’s.

• Experience with support of Web-based business applications.

• Good knowledge of web environment.

• Excellent organization skills, ability to systematize and prioritize.

• Customer service experience and problem solving skills.

• Patience and understanding.

• Investigation & diagnostic skills.

• Fluency in English and French required.

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent Contract

Working Hours (Hong Kong Shift): 05.00am - 13.40pm

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas and enjoy a panorama of Ebene, Mauritius.

EcoVadis will support you with all the necessary office equipment, holidays in line with Mauritius labor law, optional health care and gym benefits. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.