Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We’re looking for a motivated and autonomous candidate to support the members of the EcoVadis network, to maximize customer satisfaction, upsell EcoVadis products and keep churn to a minimum. Duties include:

• Manage a portfolio of existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services.

• Proactively solicit and drive new business within assigned accounts and existing markets

• Develop and implement account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/or subscription type

• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

• Act as a primary escalation point for assigned accounts

• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

• Develop trusted advisor relationships with key account stakeholders, and executives

• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepare reports on accounts/market status

• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

• Excellent sense of customer service and ability to nurture and develop strong business relationships

• Ownership of revenue targets based on up-sell of assigned accounts & generating new business opportunities within a given market/portfolio

• Managing complex customer engagements as primary point of contact

• B2B Account Management and/or Business Development experience a plus

• Self-motivated; works independently with little or no supervision

• Proven ability to manage multiple projects in a dynamic environment

• Strong presentation skills, listening skills, and problem-solving skills

• Ideal candidate would have a good grasp of Google Suite and Salesforce

• Ideal candidate has background in sustainability

• Native in Japanese and Fluent in English - additional languages will be a strong asset

• 2+ years experience in a customer facing role

• Quick learner - not afraid to learn an onslaught of new acronyms, terms, and software platforms

• Beginning: ASAP
• Full time position
• Location: Yotsuya Tokyo

In return for your expertise and energy, we offer:

• Additional Information

• Beginning: ASAP
• Working Hours: 40 hours per week from Monday to Friday
• Social Insurance
• Commuting Allowance
• Work Model: Hybrid Work Model

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.