EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 50,000 of their suppliers with ambitious goals to continue to multiply our coverage.

Join us, we are looking for collaborative, fun and passionate people to help us make a difference!

Your responsibility would be to ensure our suppliers join the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries  and increase response rates for the Benelux market

• Identify and target “high value” customers (i.e outreach with  customized approach) and take appropriate steps to engage them to understand their situation and drive success

• Manage, monitor and drive your portfolio to maximize conversion

• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities

• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections

• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation

• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).

• Additional responsibilities related to the function may be required

You must have an outgoing personality along with a high level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to work autonomously.

Specific qualifications for the role include:

Technical skills:

• Knowledge of Google suite products preferred (Sheets, Docs, Slides)

• Salesforce and/or Zendesk experience a plus

Profile:

• Degree in a Business related discipline (Management, Business, Marketing)

• 1-2 years of professional experience with Account Management, Sales and/or Customer Service,  ideally focused on Italian market

• Must be fluent in  English and French; additional language is a plus

• Commercial awareness and Competitive mindset

• Able to multitask and prioritize based on business/customer needs 

• Excellent organization and time management skills

• Autonomous and self-driven

• Comfortable working in an international environment

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.