At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. 

Duties include (but are not limited to):

• Manage a regional market of customers with the aim of maximizing revenue, reducing churn, improving customer experience and driving sustainability improvements

• Use available data to drive targeted actions to achieve objectives

• Identify opportunities to implement one-to-many programs that can improve customer health at scale

• Identify upsell opportunities and contact customers accordingly via phone, email or webinar

• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups

• Participate in the NPS feedback loop, ensuring that customer feedback is directed correctly and followed up on 

• Collaborate with internal teams such as Customer Success Management and Marketing on regional initiatives

• Work with other customer facing teams to ensure content relating to upselling & retention is effective and communicates value to customers

• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

• Clearly track and communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner

• Share best practices, success stories and lessons learned with global colleagues

• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

• Identify and suggest process improvements to improve team efficiency

• Passion for excellent customer service 

• Comfortable dealing with unhappy customers

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members

• Ability to interpret data to identify actions

• Fluent in French & English. Other languages are a strong plus

• Digital marketing experience a plus 

• Comfortable presenting to large groups 

• Team player

• 2+ years experience in a customer facing role

• Autonomous and proactive

• Experience with Salesforce or CRM software preferred 

• Comfortable working in a fast paced, high-growth environment

• Enthusiasm and motivation to improve customer experience

• Proactive in suggesting, designing and implementing ideas and improvements 

• Life at the Barcelona Office 

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems ! For that, everyone at EcoVadis can use a community service day.

• Benefits 

Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

You will be also entitled to a 100 euros monthly allowance for transportation, meals and nursery with the Cobee card. Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

A new job with purpose awaits you!

• Ecovadis Careers 

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.