Customer Support Specialist

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.

EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.

Learn more about our team and culture on ecovadis.com/careers.
Ask your questions directly to our employees on the insiders platform!

EcoVadis is looking for a Customer Support Specialist to take ownership of our customers' experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You are on the front lines of the EcoVadis mission!

Your responsibilities will include:

• Engage with customers via phone, email, etc to assist in the customer support process
• Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
• Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers’ database using Country company registers and online databases
• Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
• Contribute to the development and enhancement of the qualification process
• Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone) 

You must have an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

• Fluency in English; proficiency in additional languages would be an asset
• At least 1 year of experience preferably with international exposure in a customer service /support role
• Bachelor’s Degree completed.
• Able to multitask and prioritize based on business/customer needs.
• Salesforce and/or Zendesk experience a plus.
• An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
• Customer and quality-oriented attitude.
• Strong analytical and problem-solving skills.
• Legally able to work in Canada

Beginning: ASAP

Full time position (permanent after probation)

Location: Toronto

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance, Critical Illness, Accidental death and long term disability insurance
• Flexi-time 
• Home office program
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.