Collection and Support Junior Specialist (Spanish and Portuguese speaker)

  • Full-time

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

EcoVadis is seeking a Collections and Support Specialist Junior to join the Finance team in Warsaw. This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts.

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

  • Maintain and engage with a portfolio of ageing receivables accounts via phone and emails to recover all past due accounts,
  • Research disputed accounts as needed to determine the cause and validity of the delinquency.
  • Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,
  • Process and reconcile payment where required
  • Promptly responding to customer queries via email, phone, and other channels where required.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Attend workshops and meetings as required.
  • Respect client confidentiality at all times.
  • Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively. 
  • Assist with a variety of internal projects based on the needs of the organisation.
  • Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Qualifications

  • Fluency in English, Spanish and Portuguese is essential.
  • Bachelor degree or Diploma in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,
  • Prior customer service or collection experience is a definite advantage but not mandatory
  • Proficiency in Excel is a plus.

Required skills

The Junior Collection & Support Specialist must

  • be customer service oriented
  • be goal/results oriented and solution driven
  • be self-motivated
  • be autonomous and proactive
  • be reliable, dependable and honest
  • be professional, tactful and sensitive
  • have a positive attitude
  • enjoy working in a fast paced environment

Additional Information

Location: Warsaw

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in the heart of Warsaw. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas, enjoy a panorama of Warsaw or visit our lovely terrace.

EcoVadis will support you with all the necessary office equipment, holidays in line with Polish labor law, optional (fully covered or co-financed) health care and life insurance, Multisport card, French or Polish classes as well as a lunch card. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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