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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We are looking for a Customer Success Coordinator focused on a new and growing service for Private Equity & Sustainable Finance  to join our team!

EcoVadis has over 14 years on the market as a key partner, working with 650+ multinational companies in the deployment of sustainable procurement programs. Continuing on this success, EcoVadis has embaked to innovate and develop new solutions and services for the Private Equity and Sustainable Finance markets. This role works with a small but growing customer success deployment team and will be a contributor to support to nurture and grow the foundations of this new solution both through interactions and management of existing and new customers as well as providing feedback internally to ensure this strategic customer segment maximizes the value of EcoVadis in their equity and/or finance initiative.

The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our North American team in Toronto, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. 

Your primary responsibility will be to  provide operational management of customers’ EcoVadis programs in support of the Customer Success Management (CSM) Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions. Your tasks will include (but will not be limited to):

Operational Account Support 

• Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers 
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Managing operational elements of customers with high reactivity and a high quality of service which may include: Platform demonstrations, program reports,, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or in a supporting role
• Support and build advocacy among customer organization, including program team, champions, and end users  by delivering exceptional customer support
• Cross functional coordination and collaboration with multiple teams (Customer Engagement, Evaluation Services etc) to ensure smooth running and delivery of service
• Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers
• Preparing high-quality reports and presentations as part of customer support duties

Project Management/Support

• Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

Knowledge Management

• Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services
• Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams
• Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

• Bachelor's Degree 
• 2+ years of account management support experience and/or project management experience in a fast paced environment
• Involvement in new, bespoke projects will require agility and a consultative mindset
• Critical thinking, adept problem solver
• Excellent communication and presentation skills: written and verbal
• Excellent excel and data analytical skills
• Ability to summarize data into insights in multiple formats (For example, PPT presentations)
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Attention to detail is key for delivering a high quality service to financial sector clients 
• Full proficiency in English is a must 
• Previous professional international exposure is a must
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Beginning: ASAP

Full time position

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance
• Flexi-time 
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Are you interested? Please apply directly online by clicking on the link below and attaching your CV and Cover letter in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

Keywords: Sustainability, CSR, Corporate Social Responsibility, Sustainable Supply Chain, Sustainable Procurement,  ESG, Corporate Sustainability, Impact, Consulting, Analyst, Program Manager, Account Manager, Customer Success

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.