Customer Program Expert

  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 85,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents –  join us to make a real impact on the environmental and social practices of companies worldwide. 

Learn more about our team and culture on ecovadis.com/careers.

Ask your questions directly to our employees on the insiders platform!

Job Description

To further the support that we provide to our global network of customers we are strengthening our team with the recruitment of a Product Manager. 

This role will be responsible for developing our programs and partnerships to support and encourage our customers to improve their sustainability practices. You’ll be part of The Community of Practice team, created in 2020, working closely cross functionally with our subject matter experts, our customer facing teams and our partnerships with training providers. Your solutions will both attract new customers as well as support existing customers to take advantage of our extended range of products and service solutions. Having recently introduced  The EcoVadis Academy, our digital learning platform, we are now accelerating our additional customer improvement tools.

Your Role is to:

Identify new sustainability improvement programs

  • To work with cross functional business leaders to review existing practices and identify areas of opportunity to further support our customers in managing their sustainability programs.

  • To create a compelling and simple education program for rated companies (global suppliers), on preparing for an EcoVadis assessment.

  • Support implementation of a seamless and cohesive improvement program for both our requesting customers and their trading partners.

 

Manage and expand our training partnerships

  • Manage the network of existing global and regional training partners to create and execute joint go to market plans (e.g. webinar series) and content opportunities.

  • Expand our network of ESG topic experts to support our customer community to address and progress their sustainability programs through partnerships.

 

Create a new set of certification programs 

  • Develop a program for our global Training Partners to assess and recognize them as expert practitioners in EcoVadis sustainability management practices, ready to support rated companies with a variety of solutions.

  • Develop a program for Rated Company respondents to earn a badge in understanding the EcoVadis methodology and how to respond to the Ecovadis Assessment. 

  • Develop a program for sustainable procurement practitioners to earn a badge in managing sustainable procurement programs and collaborating with suppliers.

 

Develop and support our customer communities

  • Supporting our Sector Initiatives and their improvement programs toward their connected trading partners.

  • Test and develop tools to share best practice solutions within the communities.

  • Develop customized learning portals to engage learners.


 

Background

We’re looking for an accomplished strategic project manager, familiar with certification programs and developing training solutions. Your past success will have been achieved through a proven ability to lead  internal and external stakeholder teams.

 

Qualifications

  • Bachelor or masters degree in marketing, business or a related field

  • A minimum of 5 years of experience in product development or project / learning management in a B2B environment.

  • Experience in certification development/rollout and digital badging experience, possibly from an auditing or training environment.

  • Excellent cross functional stakeholder engagement and project management skills

  • Proactive and curious to identify future opportunities and enhancements

  • Action-oriented with drive for quality and ability to deliver results quickly

  • Comfortable running multiple projects from brief level through to completion

  • The ideal candidate is a self-starter, independent, creative and thrives in an entrepreneurial and highly collaborative environment

  • Analytically minded with sound commercial acumen

  • Mastery of standard office tools (MS and Google Office).

  • Culturally sensitive and able to manage cross-functional initiatives across geographies and working styles

  • Business experience from sustainability programs, training programs, audits, certification and assessments is a plus. 

Additional Information

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Paris is full of talented professionals who are experienced in sustainability, customer success, sales, IT and all share a desire to change the world, one customer at a time.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Beginning: ASAP

Full time position

Location: Paris, Barcelona or UK

Perks at EcoVadis:

  • Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience 

  • Vibrant company culture with frequent team building events 

  • Mentorship opportunities

  • Career growth opportunities

 

   Why EcoVadis is for you

Do you want to change the world and have an impact? 

Do you want to work with a team of motivated folks on a daily basis with challenging opportunities? 

Do you want to build something concrete? 

EcoVadis is the right place for you! What are you waiting for? 

WORK SMART, HAVE FUN, AND MAKE AN IMPACT! 

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