EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.

EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.

Learn more about our team and culture on ecovadis.com/careers.
Ask your questions directly to our employees on the insiders platform!

EcoVadis is looking for a Customer Onboarding Specialist to assist and boost response rates with potential customers while driving value throughout their EcoVadis experience. As an Onboarding Specialist, you will contact only companies in Brazil that have already been recommended to Ecovadis by their own clients (i.e. this is not cold calling). To these companies, you will be a trusted advisor, shaping their first (and future) experiences with us.This position is a high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

• Engage with customers via phone, email, webinar, etc to assist in the customer onboarding process.
• Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.
• Identify risks (i.e limited activity, communication issues, etc) to the customers successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required.

• Complete fluency in Portuguese and English is a must.
• At least 1.5 years working experience (familiarity with US or international markets is a plus) in a support/account management/customer success role (even if only over the phone).
• Excellent communication skills (oral and written).
• Complete comfort with proactively making phone calls (to potential customers) while in a shared office space.
• Customer and quality oriented attitude.
• Ability to work under pressure and tight deadlines.
• Comfortable quickly adapting to new software and tools (Salesforce, Base, Zendesk Sell a plus).
• Ability to work well in an international high growth fast-paced team environment.

• Beginning: ASAP
• Full-time position (After probation period) 

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance, Critical Illness, Accidental death and long term disability insurance
• Home office program
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.