Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. 

Duties include (but are not limited to):

• Manage a regional market of customers with the aim of maximizing revenue, reducing churn, improving customer experience and driving sustainability improvements

• Use available data to drive targeted actions to achieve objectives

• Identify opportunities to implement one-to-many programs that can improve customer health at scale

• Identify upsell opportunities and contact customers accordingly via phone, email or webinar

• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups

• Participate in the NPS feedback loop, ensuring that customer feedback is directed correctly and followed up on 

• Collaborate with internal teams such as Customer Success Management and Marketing on regional initiatives

• Work with other customer facing teams to ensure content relating to upselling & retention is effective and communicates value to customers

• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

• Clearly track and communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner

• Share best practices, success stories and lessons learned with global colleagues

• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

• Identify and suggest process improvements to improve team efficiency

• Passion for excellent customer service 

• Comfortable dealing with unhappy customers

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members

• Ability to interpret data to identify actions

• Fluent in Mandarin & English. Other languages are a strong plus

• Digital marketing experience a plus 

• Comfortable presenting to large groups 

• Team player

• 2+ years experience in a customer facing role

• Autonomous and proactive

• Experience with Salesforce or CRM software preferred 

• Comfortable working in a fast paced, high-growth environment

• Enthusiasm and motivation to improve customer experience

• Proactive in suggesting, designing and implementing ideas and improvements

Beginning: ASAP
Full time position
Benefit & Others
Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Work from home
Location: Taikoo, Hong Kong

For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;