At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

We are currently looking for a Membership Executive to help develop EcoVadis’ Select program. The successful candidate will be responsible for the onboarding and account management of our highly engaged Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. 

Duties include:

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximising retention

• Engage with customers via phone, email, webinars to assist in the customer onboarding process.

• Coordinate proactively with other business units to carry out the relevant aspects of the subscription cycle

• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

• Develop trusted advisor relationships with key account stakeholders, and executives

• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepare reports on accounts/market status

• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

• Other responsibilities as necessary. 

As we ramp up the Select program, you may be required to participate in other Membership team activities. 

Qualifications and characteristics

• 2+ years in an onboarding or account management, ideally in a B2B environment

• Passionate about excellent customer service

• Attention to detail and a clear communicator

• Passion for sustainability

• Bachelor’s degree required

• Fluent English plus one or more other languages, such as Portuguese, French or Spanish

• Experience with Salesforce or CRM software preferred

• Proactive in suggesting, designing and implementing ideas and improvements

• Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes

• Team player

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems !

For that, everyone at EcoVadis can use a community service day.

Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

You will be also entitled to a 100 euros monthly allowance for transportation, meals and nursery with the Cobee card. Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.