At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

EcoVadis is looking for a Customer Care Team Leader to join an elite cadre of Team Leaders worldwide who are charged with driving global change with a local market touch. The Barcelona team lead will primarily focus on the EMEA region with an emphasis on helping our customers and developing our existing customer business. The Team Leader will be responsible for achieving global and regional business objectives while building a local team culture that embodies the EcoVadis values and mission.

Responsibilities 

• Manage daily operations & reporting for the Customer Care Team members & ensure productivity and quality standards are met.

• Operations include answering incoming customer requests, proactive outreach or reactive support.

• Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Customer Care strategy is clearly communicated and understood.

• Develop a comprehensive understanding of the customers in the EMEA region. This includes critical industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the support.

• Participate in the local recruiting process (screening, interviews, internal feedback, etc).

• Conduct quarterly reviews of employees as required and ensure the communication of expectations, results, and reporting is clear.

• Act as an escalation point for complex customer questions and provide proactive assistance as necessary to mitigate customer dissatisfaction.

• Work with internal & external stakeholders on projects to improve customer experience and internal processes.

• Potentially represent EcoVadis and/or the Customer Care team at events, conferences, or meetings and give live presentations as needed.

• Other duties as required, we are a fast-growing and dynamic team and this requires flexibility from everyone to get involved and help get the job done!

• Bachelor Degree.

• At least 2-3 years of management/supervisory experience is strongly preferred.

• Must be fluent in the English language. Proficiency in additional languages would be appreciated.

• Exceptional communication skills (oral and written).

• Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals.

• Demonstrate proficiency in G-Suite products, familiarity with Zendesk and/or Salesforce a plus.

• Ability to work well in an international team environment.

• Life at the Barcelona Office 

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems ! For that, everyone at EcoVadis can use a community service day.

• Benefits 

Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

You will be also entitled to a 100 euros monthly allowance for transportation, meals and nursery with the Cobee card. Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

A new job with purpose awaits you!

• Ecovadis Careers 

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.