Customer Onboarding Specialist (English and German speaker)

  • Full-time

Company Description

CyberVadis provides enterprises with a cost-effective and scalable solution for third-party cybersecurity risk assessments. Our methodology maps to all major international compliance standards including NIST, ISO 27001, GDPR, and many other privacy and security laws. CyberVadis’ solution combines the speed of automation with the accuracy and effectiveness of a team of experts. We directly engage vendors from all over the world with assessments, validate results with an in-house team of security analysts, and issue companies a standardized cybersecurity rating that they can share with others, along with a detailed improvement plan for increasing their score and the ability to collaborate with clients on implementing better practices. CyberVadis offers exciting career opportunities to revolutionize cybersecurity ratings. We are a small team moving at extreme speed, building a full-blown product from the ground up. We are looking for passionate team players from a variety of disciplines to drive the evolution of our business. CyberVadis was developed by EcoVadis, the world’s most trusted provider of businesses sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains.

Job Description

  • Promote CyberVadis suite of products and solutions to clients
  • Generate action plan to guarantee achievement of sales target.
  • Engage with customers via phone, email, chat, webinar, etc. to assist in the customer onboarding process and drive a high response rate
  • Identify & target “at risk” customers (i.e. limited activity, communication issues, etc.) and take appropriate steps to engage them proactively  to understand their situation & drive action
  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate CyberVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
  • Understanding and communicating industry best practices and the evolution of CyberVadis product and platform functionality, methodology, and administrative services integral to the customer's success
  • Additional responsibilities related to the function may be required, as participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes

Qualifications

You must have an outgoing personality along with an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

  • Must be fluent in English, German and an additional language would be an asset.
  • Degree in a Business related discipline (Management, Business, Marketing)
  • At least 2 years and up to 5 years working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone).
  • Good communication skills (oral and written)
  • Customer and quality oriented attitude.
  • Applicants with a demonstrated interest in IT Security will be favored
  • Demonstrate high proficiency in Excel and PowerPoint.
  • Ability to work well in an international start-up team environment.

Additional Information

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • GRSP and TFSA matching program available
  • Health and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death and long term disability insurance
  • Flexi-time 
  • Home office program
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiversity candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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