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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Are you an experienced, agile, and creative account manager with proven results? Do you have excellent relationship management and strategic project management experience? Have you managed people? Is sustainability in your DNA?  If so, we are looking for you! We are looking for an Account Manager and Team Lead (“Customer Success Team Lead”)  to join our team! In the Customer Success Team Lead position, we are looking for a manager that can lead customers and a team in North and South America.  English fluency is a must. Portuguese and Spanish fluency are considered an asset. 

Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

EcoVadis is looking for a dynamic and experienced Team Lead, driven by sustainability, to join our team based in the US and Canada, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers and a team of managers.

Your primary responsibilities will include (but will not be limited to): 

Team Management 

• Manage a team of Client Success and Account Managers based in Canada and/or the US with an emphasis on growing and maturing our existing customer’s sustainable procurement programs and providing exemplary account management
• Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global CSM strategy is clearly communicated and understood
• Act as a senior point of escalation/sponsor on your team’s accounts, supporting to build trust and strengthen executive and C-suite relationships 
• Conduct reviews of employees twice yearly and ensure communication of expectations, results, and reporting on performance metrics is clear
• Responsibility and accountability for monitoring and driving performance in your team order to guarantee KPIs are met
• Participate in the local recruiting process (screening, interviews, internal feedback, etc)

Account Management:

• Manage a strategic portfolio of large customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services
• Advise accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed
• Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals
• Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

• Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs
• Lead and/or support a variety of Customer-focused projects
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere 

• 7 years + successful account management, customer management, or consulting experience with large accounts acquired in fast paced environment
• Experience or education in a related field (Procurement, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
• Successful people or team management experience or track record of successful indirect people management
• Excellent communication skills (Both written and verbal)
• Self-driven, results oriented and team player
• Ability to summarize key findings in a presentable power point presentation
• Excellent data analytical skills 
• Fluency in English is a must. Spanish or Portuguese fluency is a plus
• Bachelor's Degree required
• Computer literate (MS office, Google Suite, Project management tools…)
• Ability and interest to work well in an international and multicultural environment
• Thrives in a fast paced environment
• Passionate about sustainability

Beginning: ASAP

Full time position

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance
• Flexi-time 
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Are you interested? Please apply directly online by clicking on the link below and attaching your CV and Cover letter in PDF format.

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

For more information about EcoVadis please visit our site: www.ecovadis.com

Keywords: Sustainability, CSR, Corporate Social Responsibility, Sustainable Supply Chain, Sustainable Procurement,  ESG, Corporate Sustainability, Impact, Consulting, Analyst, Program Manager, Account Manager, Customer Success

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.