Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

To fuel our expansion and drive deep relationships with our customers, we are seeking an experienced Customer Feedback Specialist to join our Product Management team. This role will be responsible for creating a feedback loop between our customers and the product team to help improve the customer experience.

What you will be doing:

• Track customer experiences across touchpoints
• Analyze customer feedback / sentiment on product and new releases
• Quickly and thoroughly addresses customers’ feedback and concerns as expressed in reviews and surveys
• Ensure all assigned surveys / responses have complete follow-up and closure
• Identify customer issues and help build the product roadmap to address them
• Collect feedback from customers on feature ideas under consideration to help prioritize the product roadmap
• Support product teams in performing tests and organizing product launches
• Contribute to release communication and inform customers about new/updated features and functionalities
• Identify and recommend updates to product materials and documentation based on customer feedback
• Define content requirements and strategy to support product adoption
• Develop and maintain a strong knowledge and understanding of our product and available documentation
• Partner with product managers, UX designers, marketing and internal business stakeholders to enhance and align customer experience strategies

• Bachelor or master’s degree in Customer Experience, Marketing, Communications.
• A minimum of 3 years of experience as a Customer Feedback Specialist or equivalent.
• Professional English fluency or bilingual English (additional languages are a significant plus).
• You have excellent communication skills (both written and verbal).
• You have extensive experience in gathering and interpreting customer feedback.
• You are comfortable running multiple projects from brief level through to completion.
• You have a sensibility for design and user experience.
• You are a digital native, comfortable with tools and channels used for B2B.
• You are a self-starter and independent, while still able to excel when working with others across functional teams.

Location: Warsaw / Remote

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in the heart of Warsaw. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas, enjoy a panorama of Warsaw or visit our lovely terrace.

EcoVadis will support you with all the necessary office equipment, holidays in line with Polish labor law, optional (fully covered or co-financed) health care and life insurance, Multisport card, French or Polish classes as well as a lunch card. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV with a guaranteed response to every application. A new job with purpose awaits you!


Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.