EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.

EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.

Learn more about our team and culture on ecovadis.com/careers.
Ask your questions directly to our employees on the insiders platform!

We’re looking for a motivated and autonomous candidate to support the members of the EcoVadis network, to maximise customer satisfaction, upsell EcoVadis products and keep churn to a minimum. Duties include:

• Manage a portfolio of existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services.
• Proactively solicit and drive new business within assigned accounts and existing markets
• Develop and implement account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/or subscription type
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
• Act as a primary escalation point for assigned accounts
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on accounts/market status
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

• 3 years + successful customer success experience acquired in a fast paced environment
• Excellent sense of customer service and ability to nurture and develop strong business relationships
• Ownership of revenue targets based on up-sell of assigned accounts & generating new business opportunities within a given market/portfolio
• Managing complex customer engagements as primary point of contact
• Enterprise-level B2B Account Management and/or Business Development (SaaS subscription experience preferred)
• Self-motivated; works independently with little or no supervision
• Proven ability to manage multiple projects in a dynamic environment
• Strong presentation skills, listening skills, and problem-solving skills
• Ideal candidate would have a good grasp of Google Suite and Salesforce
• Ideal candidate has background in sustainability
• Fluent in English - additional languages such as Spanish or Portuguese would be an asset 
• Quick learner - not afraid to learn an onslaught of new acronyms, terms, and software platforms

• Beginning: ASAP
• Full-time position (After probation period) 

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance, Critical Illness, Accidental death and long term disability insurance
• Home office program
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.