Customer Onboarding Associate

  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

Job Description

  • Promote CyberVadis suite of products and solutions to clients

  • Generate action plan to guarantee achievement of sales target.

  • Engage with customers via phone, email, chat, webinar, etc. to assist in the customer onboarding process and drive a high response rate

  • Identify & target “at risk” customers (i.e. limited activity, communication issues, etc.) and take appropriate steps to engage them proactively  to understand their situation & drive action

  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate CyberVadis product capabilities and associated business benefits to address their needs throughout the onboarding process

  • Understanding and communicating industry best practices and the evolution of CyberVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Additional responsibilities related to the function may be required, as participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes

Qualifications

You must have an outgoing personality along with an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

  • Must be fluent in English and French. Proficiency in additional languages would be an asset (preferably in German).

  • Degree in a Business related discipline (Management, Business, Marketing)

  • At least 2 years and up to 5 years working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone).

  • Good communication skills (oral and written)

  • Customer and quality oriented attitude.

  • Applicants with a demonstrated interest in IT Security will be favoured

  • Ability to work well in an international start-up team environment.

Additional Information

What we offer:

·        The opportunity to work in an autonomous way and in a dynamic environment where your ideas will be valued

·        You will benefit from an in-house training

·        Managing cross-functional projects and interacting with a young and diverse team

·        Medical scheme, pension scheme and other interesting benefits

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about CyberVadis please visit our site: www.cybervadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

CyberVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

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