Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.


 

The objectives of this role are:

• Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance

• “Owning” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements

• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange

• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

• Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
   

• Additional responsibilities related to the function may be required

• Business fluency in Korean, Mandarin, and English is a must; proficiency in additional languages would be a plus.

• At least 1 year of experience preferably with international exposure in a customer service /support role

• Ability to speak with a customer as a first-level support

• Customer and quality-oriented attitude

• Being open-minded and flexible

• Excellent written and verbal communication skills

• Good time management with strong organizational skills

• Interest in Sustainability would be a plus

• Beginning: ASAP
• Full time position
• Location: Taikoo, Hong Kong

In return for your expertise and energy, we offer:

• Basic Salary + Bonus plan
• Flexi-time / Work From Home
• Health and Dental Benefits
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.