Strategic Customer Onboarding Manager

  • Düsseldorf, Germany
  • Employees can work remotely
  • Full-time

Company Description

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.

EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.

Learn more about our team and culture on ecovadis.com/careers.
Ask your questions directly to our employees on the insiders platform!

Job Description

EcoVadis' customer onboarding services are targeted toward our larger and more complex customers, as a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often highly complex procurement organizations with large supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions  early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies.

The Customer Onboarding Specialist reports to the Regional Customer Success Director and the scope of the role is as follows:

As an Onboarding Specialist you will work with a diverse set of large multinational companies in the DACH (Germany, Austria, Switzerland) market to ensure they have the foundations needed to maximize the value of EcoVadis as an important piece of their sustainable procurement initiative.  

Successful customer onboarding requires both strong project management and leadership skills as you will coordinate the strategic and technico-operational aspects simultaneously. You will be the project head for multiple customers through the onboarding phase. You will partner with the customer to advise and guide them in the set-up and adoption of the EcoVadis solution which includes integration where applicable in their internal and external capacity building and communications, design of procurement processes and tools and ultimately to build a seamless and scalable customer journey and roadmap for EcoVadis deployment.  You will interface with various customer stakeholders, and be accountable to securing executive leadership commitment throughout the onboarding phase. 

EcoVadis’ vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is One Customer at a Time and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible. 

Overview of specific tasks and actions:

  • Act as the project lead simultaneously on 8-12 accounts to deliver the Onboarding program based on a fully developed methodology toolbox (i.e. sustainable procurement maturity diagnostic, a supplier selection and prioritization, various presentation and workshop templates, etc.),

  • Understand the customer individual context and needs through research and through effective discovery with customers; and autonomously and efficiently adapt templates and onboarding program framework to those needs: 

    • customer’s sustainability vision and strategy;

    • analysis and segmentation of customer data points (i.e. supplier data by category, country spend, recurrence,...)

    • review and map the customers procurement organization, procurement process and systems, as well as any procurement guidelines (including KPIs, MBOs) to identify a successful  governance model and levers to self-sustain the program over the time

  • Lead meetings and workshops with key customer stakeholders; provide insights and recommendations to guide the engagement as well as bring prescriptive direction to move the project and actions forward  

  • Partner closely with the sales team to monitor incoming pipeline of accounts, and collaborate on late-stage sales prospects, specifically by contributing your know-how and expertise about the value of the onboarding program and implementation of the EcoVadis solution

  • Monitor and track Onboarding program implementation progress against project timelines with accountability for qualitative and quantitative key performance indicators (i.e. Customer NPS, Time-To-Value, …)

  • Close the the customer onboarding program within project time frame ensuring successful delivery and customer endorsement of final playbook (i.e. key recommendations and roadmap to help the customer and EcoVadis CSM to use as guideline for the forthcoming 3 years,...).

  • Contribute to the continuous improvement of the Onboarding methodology, working tools and workshop materials (i.e. identify opportunities for workflow improvement, best practices sharing and implementation).

  • As needed, contribute feedback on the product and collaborate with the product teams to ensure a coordinated and aligned approach to our customers

Qualifications

  • 10 years+ experience  in procurement or supply chain field or in procurement consulting in an international business environment
  • Experience with consulting and workshop methodologies, including delivering workshops to senior executives
  • Formal education (degree/masters) ideally in a related field (MBA, Supply Chain, Procurement etc.);
  • Knowledge of procurement systems, processes and trends is mandatory and a deep understanding on how they impact the workflow and the success of a sustainable procurement initiative;
  • Excellent listening skills, diplomatic with the ability to be prescriptive guidance and recommendations and guide the customer in the right direction
  • Excellent spoken and written English and German is a must
  • Excellent excel and data analytical skills 
  • Self-driven, results oriented and team player
  • Thrives in a fast paced environment
  • Knowledge or degree in Sustainability is a plus but not mandatory. The right candidate is open to invest time to step up fast in this area.  The right candidate is an advocate for sustainability 
  • Ideally experience working in an international and multicultural environment
     

EcoVadians are a tightly knit community of passionate sustainability advocates used to working with modern technology and staying tuned even if working from home. 

If you read this description up to here we consider you interested! If on top most of the bullet points appeal to you and match your expectations, apply now!

Additional Information

Location: Düsseldorf or working remotely

  • A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 450 global industry leaders as customers and 13 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky's the limit!
  • Exercise your initiative in an environment where your character as well as your ideas are valued
  • A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement
  • 100% coverage of the BahnCard (50,2) in Germany
  • 50% of monthly transportation subscription in Düsseldorf
  • Healthcare and pension contributions

For more information about EcoVadis please visit: www.ecovadis.com.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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