Collection and Support Junior

  • Ebène, Quatre Bornes, Mauritius
  • Full-time

Company Description

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.

EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.

Learn more about our team and culture on ecovadis.com/careers.
Ask your questions directly to our employees on the insiders platform!

Job Description

EcoVadis is seeking a Collections Specialist Junior to join the Finance team in Mauritius. This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts.

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Job Description

  • Maintain and engage with a portfolio of ageing receivables accounts via phone and emails to recover all past due accounts,

  • Research disputed accounts as needed to determine the cause and validity of the delinquency.

  • Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,

  • Process and reconcile payment where required

  • Promptly responding to customer queries via email, phone, and other channels where required.

  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

  • Attend workshops and meetings as required.

  • Respect client confidentiality at all times.

  • Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively. 

  • Assist with a variety of internal projects based on the needs of the organisation.

  • Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Qualifications

  • Fluency in French and English is a MUST. A third language will be a plus,

  • Bachelor degree or Diploma in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,

  • Prior customer service or collection experience is a definite advantage but not mandatory

  • Proficiency in Excel is a plus.

Required skills

The Junior Collection & Support Specialist must

  • be customer service oriented

  • be goal/results oriented and solution driven

  • be self-motivated

  • be autonomous and proactive

  • be reliable, dependable and honest

  • be professional, tactful and sensitive

  • have a positive attitude

  • enjoy working in a fast paced environment

Additional Information

Additional information

Beginning: ASAP

Location: Ebene, Mauritius

In return for your expertise and energy, we offer:

·         Challenge, opportunities to exchange skills within multinational team

·         Ability to work in an autonomous way in an environment where your ideas are valued

·         Training

·         Competitive salary aligned with experience

·         Casual and friendly environment

·         Company events

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

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