Customer Support Specialist

  • Ebène, Quatre Bornes, Mauritius
  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

Job Description

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.

Core Responsibilities

  • Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.

  • Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.

  • Additional responsibilities related to the function may be required

Qualifications

  • Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience

  • Fluent in English and French, additional languages is a plus

  • Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered

  • international exposure in a support role (even if only dealing with international clients over the phone)

  • Good oral and written communication skills

Required skill

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent customer service skills and quality oriented attitude

  • Knowledge of Zendesk software would be an advantage

  • Ability to work in an international team and be a team player

  • Excellent interpersonal, persuasive communication and sales skills

Additional Information

Give your career a boost! Join an outstanding team of talented individuals working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Employment Type: Permanent Contract upon satisfactory completion of 6 months’ probation.

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:

  • The opportunity to work in a young and multicultural environment (over 30 nationalities).

  • You will benefit from a daily mentorship.

  • Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

 

 

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