Customer Success Intern

  • Warsaw, Poland
  • Intern

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

Job Description

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Your tasks will include (but will not be limited to):

  • Maintenance of CSM business unit reporting tools, dashboards and reports (via EcoForce, ClicData, Excel, and other tools)
  • Aligning with stakeholders to ensure tools support operational requirements
  • Data analysis and prepararing presentations
  • Leading and/or supporting internal projects contributing to creation of new processes or formalization and standardization of existing ones
  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

  • Business proficiency in English is a must, proficiency in French would be a significant plus
  • A demonstrated commitment to CSR and sustainability fields
  • Excellent communication skills (both written and verbal)
  • Strong skills in Google Suite and MS Office, especially exceptional Excel skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and organize/ integrate large amounts of information into concise presentation) and PowerPoint, ability to use Salesforce would be a plus
  • Experience with building dashboards and/or with monitoring/reporting
  • Demonstrated ability to pick up new skills proactively
  • Effective time manager able to effectively prioritize in a fast-paced environment
  • Creative problem solver with strong attention to detail
  • Ability to work well in an international and multicultural environment

Additional Information

Beginning: September/October 2021

Internship duration: 6 months

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower; currently due to the pandemic we offer flexibility regarding remote work

In return for your expertise and energy, we offer:

  • challenge, opportunities to exchange skills within multinational team
  • ability to work in an autonomous way and in an environment where your ideas are valued
  • training
  • casual and very friendly environment
  • given the steep growth of the company, your responsibilities and career opportunities can evolve in the future

 

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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