Customer Onboarding Executive - German and English Speaker - (F/M/D) - Barcelona

  • Barcelona, Spain
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 50,000 of their suppliers with ambitious goals to continue to multiply our coverage.

Join us, we are looking for collaborative, fun and passionate people to help us make a difference!

Job Description

Your responsibility would be to ensure our DACH customers (Germany, Austria, Switzerland) achieve their desired outcomes, boost response rates, and drive value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

  • Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for the DACH market
  • Identify and target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation and drive action
  • Manage, monitor and assess the complexity of assigned portfolio 
  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology and administrative services integral to the customer's success
  • Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; 
  • Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation
  • Additional responsibilities related to the function may be required

Qualifications

You must have an outgoing personality along with an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

Technical skills:

  • Knowledge of Google suite products preferred (Sheets, Docs, Slides)
  • Salesforce and/or Zendesk experience a plus

Profile:

  • Degree in a Business related discipline (Management, Business, Marketing)
  • 1-2 years of professional experience with Account Management, Customer Service, and/or Sales, ideally focused on the DACH region
  • Must be fluent in English and German (native or C2 proficiency in German is a must)
  • Able to multitask and prioritize based on business/customer needs
  • Excellent organization and time management skills
  • Autonomous and self-driven
  • Comfortable working in an international company

Additional Information

Perks at EcoVadis:

  • Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience 

  • Vibrant company culture with frequent team building events 

  • Mentorship opportunities

  • Career growth opportunities

 

Location: Barcelona

When: ASAP

 

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